TokeetReviews of tokeet.com

For those looking into Channel managers I would say that ACM or Tokeet as formerly know has amazing support which really helped me while I was away on holiday and unable to sort out an issue. The reply initially came back with an auto message saying they usually reply in a few hours but within a few minutes Fakhar replied with how to solve it. Thanks guys 🫶

Fast response. Helpful and straight to the point

There simply the best at what they do in there field of short term rental software. There customer service for there helpline chat is very good and the person who fixed my issues Marija was truely exceptional and had a good understanding of all my issues and rectified them one by one. I cant fault them in any way other than i should have used there system from the start.

I've been managing short-term rental properties in Cape Town since 2018, and over the years I've worked with different systems and platforms. I can confidently say that Tokeet and AdvanceCM are right up there with the best. The features, automation and integrations are fantastic, and they've made a real difference to how we manage our properties and day-to-day operations. But for me, what really sets them apart is the support. I've always believed that even the best technology is only as good as the people standing behind it, and this is where Tokeet and AdvanceCM really shine. Whenever I've needed assistance, I've dealt with people who genuinely care about resolving the issue. Not just sending you a link to a help article or giving you a generic response, but actually taking the time to understand what you're trying to achieve and helping you get there. Running a short-term rental business means things don't always go according to plan, and knowing that you have a knowledgeable, approachable and responsive team behind you makes an enormous difference. What I appreciate most is that the support feels personal. You're treated like a valued customer rather than just another ticket in a queue, and that goes a long way with me. There are plenty of companies out there with great software, but finding one that combines world-class technology with genuinely exceptional customer service is something special. The software is what brought me to Tokeet and AdvanceCM, but the people are what make me want to stay. Keep up the fantastic work, team. Your efforts certainly don't go unnoticed!

Sympl has made managing our holiday rentals significantly easier. The platform brings bookings, calendars, guest communication and day-to-day operations together in a clear and intuitive way, without making things unnecessarily complicated. What I particularly appreciate is that there is also plenty of functionality under the hood for more advanced users, including automations, integrations and data feeds. This gives us the flexibility to connect Sympl to our own workflows while keeping Sympl at the centre of our rental management. The platform continues to improve, and whenever I have needed support, the team has been responsive and helpful. A very solid solution that I’m happy to recommend to other holiday rental owners and managers.

If I could give 0 stars I would for their suite of products from Tokeet to web ready to advanced cm and sympl they are all terribly built, overly complicated so expensive mistakes happen - even their staff can’t seem to set things up in a way that doesn’t persistently cost me money, the support staff are unhelpful sarcastic and rude. Overall the experience has cost me ££££ in lost revenue which they refuse to take any accountability for and they have misbilled me on multiple occasions to the tune of hundreds and I’m still yet to see any of my money back. If I could leave 0 stars I would. Worst PMS/chanel manager I’ve ever used In 9 years and I’ve used plenty. The whole pms industry is full of poor software with a lack of user testing as it is so the bar is already low. Honestly couldn’t think less of it. UPDATE: given your lie of a response. It was quite clearly found that that was not the cause - it’s what you blamed but my screenshots showed that was not it at all. And regardless of this final straw none of it allows for the fact that the product I was provided and the product I trialled were completely different. The move from Tokeet to advanced cm is your entire issue. The software is disjointed impossible to use and full of bugs even your own staff cannot fix or troubleshoot. It is not just this one issue. It is the accumulation of months and months of problem after problem that never get resolved and we continue to bear the cost of those mistakes with no offers of compensation or even a refund I kept asking to leave as the product I got was not what I trialled and was told no I’d signed a year contract. I’m just forever grateful it was only one property I’d moved over!

Tokeet (Advance.cm) is unfortunately riddled with bugs, making it unstable and in some cases unusable. Additionally, they advertise integrations that they do not have, and many small features require hefty subscriptions. For instance, to offer a coupon code to guests, you cannot simply use tokeet's built in websites or widgets, but rather must subscribe to an entirely different piece of software at bare minimum $14.99/month. Why not just allow coupons via the tools you already paid for? Additionally, their support is wildly inconsistent, from team members that always solve problems, to team members like Michael who seem to not only not have a firm grasp on the software, but also provide incorrect information, like dead email addresses to the corporate office. I suggest anyone reading this filter for negative reviews of this company and read the company responses, they will give you an idea of what kind of company you are working with. Many are snarky and wildly unprofessional. Update: It's odd that Tokeet would lie and say we are still using their platform in the response to this review, as we cancelled all services yesterday.

What a great team! The software is very complete, so you have to learn to use it, but the team is always there to help on the chat. Highly recommended.