TokeetReviews of tokeet.com

If I could give 0 stars I would for their suite of products from Tokeet to web ready to advanced cm and sympl they are all terribly built, overly complicated so expensive mistakes happen - even their staff can’t seem to set things up in a way that doesn’t persistently cost me money, the support staff are unhelpful sarcastic and rude. Overall the experience has cost me ££££ in lost revenue which they refuse to take any accountability for and they have misbilled me on multiple occasions to the tune of hundreds and I’m still yet to see any of my money back. If I could leave 0 stars I would. Worst PMS/chanel manager I’ve ever used In 9 years and I’ve used plenty. The whole pms industry is full of poor software with a lack of user testing as it is so the bar is already low. Honestly couldn’t think less of it. UPDATE: given your lie of a response. It was quite clearly found that that was not the cause - it’s what you blamed but my screenshots showed that was not it at all. And regardless of this final straw none of it allows for the fact that the product I was provided and the product I trialled were completely different. The move from Tokeet to advanced cm is your entire issue. The software is disjointed impossible to use and full of bugs even your own staff cannot fix or troubleshoot. It is not just this one issue. It is the accumulation of months and months of problem after problem that never get resolved and we continue to bear the cost of those mistakes with no offers of compensation or even a refund I kept asking to leave as the product I got was not what I trialled and was told no I’d signed a year contract. I’m just forever grateful it was only one property I’d moved over!

Tokeet (Advance.cm) is unfortunately riddled with bugs, making it unstable and in some cases unusable. Additionally, they advertise integrations that they do not have, and many small features require hefty subscriptions. For instance, to offer a coupon code to guests, you cannot simply use tokeet's built in websites or widgets, but rather must subscribe to an entirely different piece of software at bare minimum $14.99/month. Why not just allow coupons via the tools you already paid for? Additionally, their support is wildly inconsistent, from team members that always solve problems, to team members like Michael who seem to not only not have a firm grasp on the software, but also provide incorrect information, like dead email addresses to the corporate office. I suggest anyone reading this filter for negative reviews of this company and read the company responses, they will give you an idea of what kind of company you are working with. Many are snarky and wildly unprofessional. Update: It's odd that Tokeet would lie and say we are still using their platform in the response to this review, as we cancelled all services yesterday.

Tokeet owns websites which host fraudulent listings and do not respond… A third party created a fraudulent listing for a property I manage, using photos and descriptions without permission. The listing was published on a website named WebReady and owned by Tokeet. We contacted the person who created the site and WebReady and Tokeet directly, multiple times, and received no response. There was no takedown, no acknowledgment, and no explanation of where the data came from. For a company operating in property distribution, this lack of basic verification, accountability, and responsiveness is unacceptable. Renters should avoid booking through sites powered by Tokeet. This is a follow-up to my initial review, in response to Tokeet’s public reply below. Their response does not address the actual issue. This was not a fraudulent listing on Airbnb, VRBO, or Booking.com. The fraudulent listing was published on a standalone website hosted via WebReady, a company owned and operated by Tokeet. Despite multiple direct notifications sent to both Tokeet and WebReady, there was no response, no investigation, and no takedown. The website was taken offline only after Amazon Web Services intervened following a formal abuse report. Tokeet and its subsidiary WebReady took no visible action before or after that intervention. Presenting themselves as a passive infrastructure provider does not explain why a Tokeet-owned subsidiary hosts fraudulent websites, ignores abuse reports, and leaves resolution to an external hosting provider. This is a failure of accountability, not a channel verification issue.

Absolutely not recommended. The system never worked properly – constant technical issues, synchronization errors, and recurring bugs every single week or month. Each time, it takes weeks to get a solution, and during that time, everything stays blocked. Instead of making things easier, it makes them much more complicated and disorganized. You end up paying for a service that only causes problems and brings no real advantage. On top of that, I experienced a lack of professionalism from some support agents, who, unable to solve the issues, kept passing the problem from one person to another without taking responsibility. After months of frustration, I requested a refund and moved to another channel manager that actually works. An experience to absolutely avoid.

I’ve been a Tokeet customer for several years, but my recent experience has been extremely disappointing and damaging to my business. In April 2025, I paid for a full year’s subscription upfront. Without my consent, Tokeet unilaterally changed my plan, issued a partial refund, and cancelled my annual subscription. This left me unable to manage my OTA connections, putting me at risk of double bookings and financial loss. At no point did I authorise an immediate cancellation of my account. Their actions represent a clear breach of contract, and communication has been slow, dismissive, and failed to address the issues I raised. Instead of resolving the matter, they forced me onto a new, much higher-priced monthly plan. Businesses rely on stable software to manage bookings. Having a system you pay for upfront pulled out from under you mid-contract is completely unacceptable. I would strongly caution anyone considering Tokeet: be very careful with their billing practices and customer support.

Tokeet does not have a customer support phone number. They have live chat thing but it is nightmare to get technical issues resolved via live chat because the agents don't really seem to care about their customers. We use Tokeet's website module and we have been receiving calls and emails from our customers complaining that our website is showing invalid SSL certificate error and our customers can't get to the website. It has been 4 days of constant chasing Tokeet tech support via live chat but they either don't have a clue how to provide a valid SSL or they just don't care and ignoring all my message. I also asked them how I can escalate this issue but yet again they just ignored my message.

the error on their system caised me a loss of £2.3K - they accept the mistake but offer no compensation

I would give 0 if possible. I usually don't like giving bad reviews but this one is warranted. Absolutely poor customer service!!! Booking.com (BDC) wasn't connected via API connection, and they were saying that it is an issue with bdc. However, we have now tested with another PMS provider - BDC connects perfectly (via an API connection). Tokeet promised a call to resolve the issue, but I never heard back from them. Tokeet's system messed up our calendars and caused double bookings - costly for us and a waste of time. Guests were also getting the same message multiple times - Tokeet mentioned this was an issue reported by other users also. We would strongly recommend to NOT use Tokeet! They seemed like a baby trying to learn to walk. DO NOT waste your money or time!!!