ToddlekindReviews of toddlekind.com

Speelmat gekocht in november voor €180. Nog geen 6 weken later zitten er putjes in terwijl de kinderen er normaal op spelen. Dit hoort bij de slijtage geeft toddler kind aan en ik krijg niks vergoed. Ik had op z'n minst nieuwe matten verwacht. Slechte service en slechte matten -Aangepast- Inmiddels te horen gekregen dat we toch nieuwe matten krijgen. Heel fijn want dit mag niet na een paar weken. Bedankt voor het oplossen en de service!

Superbe tapis, esthétique et fonctionnel, dont j'ai détourné l'usage en le plaçant sous la chaise à roulettes de mon coin bureau pour protéger mon parquet. C'est le 2ème que j'achète, j'avais envie de changer de coloris et j'ai été séduite par ce modèle noir et blanc. Il remplit parfaitement sa fonction de protection du parquet.

Awful quality! Be mindful before buying. I bought their “luxury” mats for a little over £100 because the design was pretty, the mats were for my son who wasn’t yet on the move, so I was shocked when the pattern started peeling out of the blue! Naturally, as this could cause harm to my baby I wrote to them and due to their delay, I ended up going out and buying a new set of mats from a tried and tested retailer. Not only did it take some time for them to get back to me, we were back and fourth for over a month attempting to resolve the situation. I kept explaining I was now out of pocket due to buying new mats and I didn’t want a replacement but they outrightly refused to any form of monetary return (I would understand if I had owned to mats for months and it was my child’s fault but I had used them for a matter of weeks). My only choice was to accept a replacement even though I had already bought new non~peeling ones. Therefore Be mindful if you are willing to risk spending a lot of money and for them to be broken within weeks without any wear or tear. I dread to think how quickly they will peel when your child is acctually on the move.

Jes in customer service was very helpful in resolving our damaged mat tiles.

Absolutely atrocious quality. We put the mat down and looked at it funny and it ripped. They did allow us to ship it back, but waited two weeks after receiving it to issue a refund. These days, most places refund you when the shipper receives the return. This was a very disappointing experience.

Their products are of incredible quality! We have the premium play-mat and love the design and the soft feel of it. We also had a slight mix up with their gift system (our mistake) and customer service has been nothing short of amazing and helped us get the item immediately over to us free of charge!

Good not have asked for better customer service. They were quick to respond and even quicker problem solvers to the issue I was inquiring about. Highly recommend this company!

Fast replies and swift solution to the problem I had with one of their products.