ToddlekindReviews of toddlekind.com

The Mat is very hard and smells like chemicals.. they say the returns are free and easy but that’s not true - it costs 39€ to return thr mat within Germany ans the company expects me to pay it even though I’m within the 14 day return policy.

I received the gift voucher from my friend (was on my wishlist) for buying the mats for my baby, since we were moving to the new apartment. Wanted item was unavailable for delivery to my country, without any details about it. Upon reacing customer service, they said this is a technical error and they will look into it. Since they didn't give any update for more than 10 days, my friend requested the refund for gift voucher and they reply was that technical error is now solved and I can make a purchase, which I did. Automatic reply said I will receive my order within on week and that I will be informed once it has been shipped. Not only I was waiting for 3 weeks (!!!) with their explanation that it is a new product and it will be shipped in few days (which was not, until I reached out again), but I didn't receive any information of the shipping status, until I reached out again. Every inquiry is replied with delay and very superficial. I hope the products itself are good, but customer service and support is worth 0 stars!!!!

I contacted Toddlekind regarding their environmental claims and use of EcoPure® in their playmats, as stated on their website. I asked for any documentation demonstrating the use of EcoPure® in the finished playmat which supports their biodegradation and sustainability claims. I also asked for evidence substantiating the “world's first” claim, and how this worldwide precedence had been established. I received an AI response acknowledging my questions and saying it doesn't have any lab reports/test results that can be verified available, but that a member of the team would review the questions and follow up. 12 days later, I hadn't received a response, so I followed up, and still haven't had a response 9 days later. As a result, I remain unconvinced by these claims.

I think it’s absolutely ridiculous to have to pay a 15% restocking fee to return something that hasn’t even shipped yet. I needed to cancel my order after reading that the mats were not recommended on carpet. Won’t purchase anything from this company again and definitely won’t recommend. Customer service was handled through an ai bot. Not helpful at all.

Here we are two years later and +400 dollars with peeling tiles

Terrible product as well as terrible product support. I ordered the product about 8 months ago, and it is already starting to peel, wear and tear apart. I would highly recommend going with another company. When I brought this issue to the company's attention with photos and proof- they did absolutely nothing about it. Mind you, I only have one child who is nine months old playing on these playmats- so, it is not like I have a ton of kids running around on the mats.

We just purchased 30 tiles and due to strange wall shape need one more yet they cannot figure out how to sell us one more tile

It doesn't accept returns easily, you cannot even open the product to see the quality of the mat otherwise you cannot return. The quality is pretty bad, it peel easily which is dangerous for kids using it - I'm afraid my baby would swallow it - warranty is full of insane rules that is almost expected that you can only ask to get the warranty if you never used the product - plus, is pretty expensive for this low level service. I do not recommend it.