Nichols
Looks beautiful but perishes quickly
Such a shame to be writing this as I was initially so happy with our haven puzzle mat. Sadly it hasn't stood the test of time as of hoped & has worn & perished far quicker than I would have anticipated. I'd thought I would be investing in a decent mat that would last me 2+ years of little ones given the price. Sadly after 1.5 years it began peeling and perishing so much I'm having to chuck as my 2nd little baby is sucking & putting everything in her mouth & it's no longer safe/ is become a choking hazard. Lovely customer service but no refund or replacement for me as I missed the warranty by a few months. Sad to chuck an expensive bit if kit & wouldn't have purchased it I'd have known they're just a year or two of use max.
Response from ToddlekindNov 3, 2025
Hi Anna, We’re really sorry to hear your mat didn’t last as long as you’d hoped. Our team reviewed your case carefully and provided support in line with our warranty policy, but we completely understand how disappointing the outcome must have been. We truly appreciate your kind words about our customer service and your feedback. It helps us keep improving our products for families like yours.



