Tobaccostock Reviews | Read Customer Reviews of tobaccostock.com

Tobaccostock Reviews | Read Customer Reviews of tobaccostock.com

Tobaccostock reviews

237 approved reviews, newest moderated first

Kathleen J.
Sep 12, 2025
Great products
Great products. Great service.
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Renee L.
Sep 5, 2025
Customer service is amazing.I had a…
Customer service is amazing.I had a mishap in one of my many orders.The issue was taken care of without a hassle. Thank you!!
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Constance Jean M.
Sep 3, 2025
Excellent service.
Excellent service.
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Kelli
Aug 29, 2025
I got a quick response and immediate…
I got a quick response and immediate help when I accidentally ordered the wrong item, they swapped it out immediately for the right one. Friendly customer service as well.
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Done with T.
Aug 26, 2025
FRUSTRATING
I suspect that all shipping is via USPS, no matter the price point. My last order took 3 weeks. In part I blame USPS, but these fools reflected no pickup to ship for 1 week on their site. They actually said all the orders that day were messed up. NO EXCUSE. I called twice, yet they chose to email cryptic messages, twice. FORGET TRACKING - completely USELESS!! Super frustrating to deal with TS.I am not sure why I'd pay the increase from 98. cents to $2.25 shipping Insurance for lost, stolen, damaged product whilst ignoring you for delays.
Response from TobaccostockOct 27, 2025
Unfortunately, we did experience an issue at the time, and we were open and honest with you and all other customers whose orders experienced a slight delay. Sometimes unforeseen situations occur, and we sincerely apologize for any inconvenience. We made sure to communicate with you regarding the situation. If you did not receive your package, please let us know so we can assist you further. We always do our best to respond during business hours and help resolve any issues. Thank you for your understanding.
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Dear C.
Aug 20, 2025
Many thanks to the staff at Tobacco…
Many thanks to the staff at Tobacco Stock!! I recently placed an order that was messed up in every way; they corrected in a very kind, professional manner. Thank you again!!
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customer
Aug 16, 2025
I placed an order on July 25 no updates…
I placed an order on July 25 no updates for a week. Then finally a message saying out of stock. They contacted me 2 days later to tell me I had to change order then I did Then they said they found some at another location. They Then sent my order out and finally received it 13 days later. I've ordered from them for over a year now and never had a problem like this before. I think they could of better communication with me. Ps.. why did guys change from ups to usps it's 10 times slower. They could of least gave me a discount or a coupon for the inconveniences I think
Response from TobaccostockOct 27, 2025
We’re sorry for the slight inconvenience. We always do our best to stay on top of reaching out, and I see that we contacted you during a business day, which falls within our regular hours. As you were still interested in the same item, it became available at one of our other warehouses, so we shipped your order from a different location. We apologize that your order wasn’t processed at the exact time you expected, but we did our best to communicate with you within our promised timeframe and ensure the correct product was shipped. In the future, please feel free to reach out to our Customer Service team regarding carrier options—we’ll be happy to assist. Thank you for your understanding!
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Heather B.
Aug 15, 2025
Love their products and good delivery
Love their products and good delivery! Great value as well!
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