Tax Network USAReviews of tnusa.com

In October 2024, I contacted TNUSA after seeing several ads. I wanted assistance with a substantial IRS debt (2023 taxes). The first person we spoke to was nice; it sounded like they could help us. We paid the deposit and we’re assigned a case manager. It was difficult linking up due to the time difference but eventually we spoke and completed their packet. Just short time later, we decided to cancel their service and requested a refund. Even if it were partial. Within the contract, in the Terms & Conditions, there is a provision regarding cancellation of their services and refunds on a case by case basis. Later, after some back and forth, I posted about my dissatisfaction on social media. Quickly after, I received a DM from them advising me of their Non-Disparagement clause. I removed the post and was put in contact with a manager…N*** R***. He was very friendly and understanding of my situation. He committed to contacting me in mid-Jan after my personal circumstances had settled. He never called. I replied to their DM again. Months later they responded saying to contact N***. In the meantime, I had spinal cord surgery and had to move out of state. I reached out to N*** today. I’ve never been spoken to by any company the way he spoke to me. He was increasingly condescending and berated me for ultimately contacting the IRS myself and letting so much time pass. He repeatedly interrupted me. Regardless of the circumstances, NO ONE should be spoken to like that. I was going to take it on the chin as a stupid mistake but my husband is a federal employee, I’m disabled so we have no income right now. I was hoping to appeal to him on a human level but he was not interested in the slightest. TP USA didn’t do anything for us and they certainly don’t need my $1500. Technically, I wasn’t eligible for a refund but I’m leaving this review to share my personal experience. RESPONSE TO REPLY: I was very clear in my review that my initial interactions with every person at TNUSA was pleasant. I openly admitted that a long time had passed since my last conversation. You’re incorrect in your statement regarding my 1st conversation with your director. HE stated that HE would contact me in mid-Jan. Nevertheless, I waited till March to reach out via social media with regard to not hearing back. Months later the response was to call your director. I also indicated that more time had passed before I made the call. I did not misrepresent anything. I was very clear about my role in waiting so long. At no point in my review did I use your directors name. Finally, I hope that conversation was recorded. He was extremely rude, condescending, berated me for having the audacity to call, having responded to the IRS directly and continuously interrupted me. When I asked him to let me finish, his response was “you’re on my time”. He has no right to speak to me or anyone else that way and YES I used profanity and ended the call. His disrespect was uncalled for and I had had enough. There was no reason to continue the conversation at that point. My review is accurate and does not name anyone. I hope that you take it seriously and listen to the call yourself so you hear how he spoke to me. People should know how they’ll be treated when things don’t work out. Regardless of my failings, as I said to him, I’m a human being who is simply asking for help. If you want to deny that help, you can do that in a way that isn’t disrespectful.

Taxes is the most stressful problem you can have. I’m in the process of working with Kat Dias and she has been a godsend she’s very calm, understanding, re assuring. I have no doubt that’s how this process will end. I would recommend her all day everyday as someone that rarely does reviews. Thank you Kat!

First of all, I have emails and documents to ensure what I am saying is exactly as it happened. So anyone who has questions i will gladly show. I contacted TAX NETWORK USA on 7/11/2024 about my tax issues I have had. Do too a divorce that ended up being an issue, there were years that the IRS was questioning. Even though you could see my taxes i had sent in on the IRS website, they claimed they did not receive them. I made the mistake of waiting instead of talking to the IRS immediately. I told Tax Network about this and they said they could use that to negotiate with but instead they did nothing. In return I got a letter from the IRS. I contacted Tax Network USA on 7/11/2024 to get 2021/2022/2023 completely settled with the IRS. I paid 1500 dollars that day to have them start. So I waited. I waited until February of 2025 to reach out to them to see what was happening. (I had literally not heard from them since i paid them) They did respond within a few days. They send me a questionnaire of what I need to send. I return the documents and am told thank you for my fast delivery of the docs. I start getting letters from the IRS telling me I need to get this done immediately. I contact tax network and they tell me they will contact their legal team to take care of it. I eventually get a letter saying I will have my wages garnished if I don't pay by a certain time. (The entire reason I contacted Tax Network was to avoid this exact thing!) I contact them again and again im told they will contact their legal team. I keep being told they are taking care of the issue but eventually I start having 15% taken out of my check every two weeks. Which was supposed to be the whole reason I contacted tax network to begin with. Finally, Im given a contract by the IRS stating for me to pay off what I owe. Which was 200 a month for 76 months. I return the documents and get it done. Okay cool. And yet,Still, the IRS is garnishing my wages. Then im told I need to send in all sorts of additional information for them to stop. Eventually, August 15th the IRS stopped taking my check and I just paid my 200 a month bill. I asked why they did not negotiate a lower settlement amd I was told after the settlement of the 200 a month they would work on lowering the final amount that i owed of 11k with interest turned to 15k. ( I was told that it would be easier to negotiate with the IRS once i started making my initial payments on what i owed). They did none of that. Ive had zero contact at all. Now, October I get a letter stating I owe for 2021 or ill have my wages garnished again (which should have been a part of the 15k I am paying back for 76 months) amd I contact Tax Network about my issue on 10/6/2025. No response. 10 days later (10/16/2025) I send another message. No response. 1 day later 10/17/2025. No response. This company has stolen 1500 dollars from me. They did not negotiate what I owed to the IRS. All they did was send what I had already sent and gave me a copy of what I owe with a 200 a month payment with a crazy interest rate. I owed 11k and am paying over 15k. I cant even get a response back from these people. This has truly been an absolute awful experience and if anyone disputes a single thing I have said, I have saved every single text and email. I have copies of every single thing ive sent to them. So please, try to say I am lying. I have mentioned every single experience from start to finish how it has gone besides mentioning the 3 individuals names i was in touch with during this process. Which i will not. . Do not use this company. I wish I could have my money back and deal with this myself.

Using this company gives me peace, knowing that the details are scrutinized by a safe “pair of hands”. Philip Parker kept close touch with me during the process, knowing I’d had to have an eye surgery and couldn’t do as much close work as I needed to. He answered my questions and made sure everything stayed on time and in the loop. Everyone at TNUSA has been fun and competent.

With a background in finance, I thought I could straighten out our tax problems. I struggled for years to "fix" my tax burden. TAX NETWORK USA has educated me on little known standard practices of the IRS as related to our case. As we move forward, their inside knowledge will serve me well. Thank you Kat and the members of your team for helping us move on.

The staff is very helpful and friendly. Great communication and more than patient. I feel confident and my worries are manageable now.

The wonderful people at Tax Network USA saved me from what I felt was unjust and fraudulent claims on my tax issues. I cannot thank them enough for clearing up those issues for me. I would recommend them to anyone. Just bear in mind that it does take time but they will take care of your needs. Be patient and let them work.

I called TNUSA on Jan/Feb after getting an IRS audit notice for 2022 tax year. I was recovering from a concussion and could not wrap my head on what I did wrong. I have been doing my own taxes for over 40 +years. I called this company, explained my situation. I did not understand the audit notice which was ranging from $6,300-$19,000. I could not read the notice. I explained I was 70 and wanted to retire but had to take care of this audit. Representative said no worries. We have your back, and I gave the $3,500 fee right then. I was assured the penalty fees would be frozen and my bank accounts would be protected while their team worked in my audit. I wanted to know what I did wrong and fix I miss any deductibles. I then sent all the requested paperwork. I heard nothing from anyone until June. They wanted to set up a conference call. Excellent, my issue would be resolved. Meanwhile I received Docusign for my 2024 taxes. Done. Then I joined the conference call thinking this call was about 2022. No, it was to talk about my 2024 taxes. I replied they were done and paid for. Case manager said oh good now we can move to 2022 taxes. I was frustrated but OK. I get a new case manager who asked me to send approximately 100 more pages of documentation for my 2025 financials. I called and asked WHY? 2025 has nothing to do with 2022. Lots of bs I and forth - they said I needed to send all that documentation to get a payment plan. I did not ask for a payment plan. Completely frustrated- I asked to terminate the contract and was told there was a $1,500 fee for early termination. I said that was ridiculous, there was no proof they had even started my 2022 taxes. After more back and forth and a long email with step by step poor communication and pointing out lies on their website I finally could not deal with this company any more and agree to a $1,150 refund. They charged $350 for 2024 taxes even though that was supposed to be free and the other $2,000 was for early termination and work they already did which I never saw proof of work. I usually don’t write reviews but I strongly feel this group takes advantage of seniors and has devious recruitment ways. Their website says they take cases >$10,000 and you can pay ax you go. My case I figured out and my bill was $6,300 and I was never offered a pay as you go. When my paperwork got to the tax accountants they should have flagged my account as not qualified for their business plan and contacted me. NO- they just took my money. I would never recommend this company- they have very poor communication, poor follow up and take advantage of seniors. STAY local and AVOID this company.