Tax Network USAReviews of tnusa.com

PLEASE DO NOT MAKE THE SAME MISTAKE, TAX NETWORK USA CLIENT ID #2195998 (They tried to remove this review 2 times, so I just added my account number.) They also made me remove all the names in my first review, so it wasn't as devastating as how TAX NETWORK USA treated me. So I had to take out their names. I heard this advertisement on a YouTube video from a trusted person. During the sales pitch, they told me I was talking to the best guy there, who has the best relationship with the IRS agents and can make me the best deal. He never took my call after he took my money and monthly payments. He responded with one text message and then ghosted me after I told him no one was helping me. Agent L. then took over and never emailed me or called as she promised after 3 weeks with no help and missed appointments. Then another Ageny R. took over and vowed to get to the bottom of it, Agent R then did the same thing as the other Agents after weeks of waiting and never responding to any phone calls or emails, and then he ghosted me. I then got in touch with my bank, sent all copies of text messages and emails, and got a full chargeback through my bank. If you think you will have a better experience, document everything so you can make a chargeback at the end of this complete nightmare!! I spent sleepless nights dealing with them and then the charge took days to get all my correspondence together. Honestly, be careful; you won't be the exception like I thought. Reviews are tricky to decipher; it's a lot easier to get your friends together to put out a lot of positive reviews, but negative reviews have to be proven. So the negative reviews are legit, but I'm sceptical of positive reviews. By the way, I don't usually take the time to write a bad review, but this was very damaging to me. MY RESPONSE TO THEIR FALSE RESPONSE. By the way, I no longer have anything to gain by arguing with your company, but I certainly won't be made a liar. This is wasting more of my time, but I certainly don't want other people to go through this waste of time and money. Your response is entirely inaccurate, and you're trying to degrade me by disclosing my personal information, which is not legal. You never reached out to me, which is the whole reason for the chargeback. From the very first request, I repeat one request for my initial documents. I asked one simple question. That question was never answered. So you did ZERO WORK FOR ME. You had no documents from me. So, please do not claim that you helped me in any way whatsoever. I had to contact the company's online chat to get assigned to new agents for help. Also, remember my evidence to the bank, which is why I received a chargeback: You can not dispute the facts. Here is one email that Tax Network USA sent to me before my chargeback. This is after I threatened them with a chargeback on October 15 2024 From Tax Net Work USA I was not trying to ignore you at all. There aren't any excuses on my behalf. If you have questions as to the organizers I sent I am more than happy to address them with you. When would be the best time to call you? She was supposed to call me on Monday, November 18, 2024. She never called after I waited 3 weeks for her to answer an email. Here is an email from your customer support AFTER I FILED A CHARGEBACK. This email is another reason why I didn't want to do business with you. It only mentions the one case worker, not the other two who also did nothing to help me. From Tax Network USA I'm reaching out to introduce myself as the Main Point of Contact for the case here, meaning I'll be the Assigned Case Manager. I'm currently the Lead of Case Managers here and reviewed your case and wanted to reach out to go over some steps I believe can assist your case. I know currently you're seeking Cancellation due to the Communication you had with your Previous Case Manager. To have everything moving forward on a good note we listened to your concerns and addressed the issue with the Assigned Case Manager Lindsay who is no longer with us due to certain productivity issues that were brought to our attention. I'll be the one who will handle your case and with my experience I'm quite sure we'll be able to become a Team and work through this current situation regarding Tax Liability/Tax Returns. Please allow me the chance to show you we'll handle the case properly and accordingly so we can get the case towards an approved IRS Resolution. Any questions or notices you may have received please send an email to me at ( ) so I can address it as soon as possible.

Real American Voice recommended. This company said they could help, took $2000, and then lied about communicating with agency who took a bank levy and wiped out 3 bank accounts. When yet another call placed to TNUSA, 2 different agents gave 2 different answers. One agent said they didn't handle these types of issues, and the other said a counselor would return a phone call the next day. That never happened. Refund will be requested, and review of this company should be investigated by Real American Voice for promoting. **This review has been offered on behalf of a family member.**

Tax Act did not guarantee about my reduce tax debt since they haven't figured out my tax debt. They have my taxes on file but did not provide the document regarding power of attorney. They already charging me a high flat fee with no guarantee that I can get out of the IRS debt. I had provided them my current address but IRS is not having it in the system.

CUSTOMER SERVICE IS EXCELLENT AND ANGIE WAS MY CONTACT WHO RESPONDED QUICKLY AND WAS A JOY TO WORK WITH.

I’m a victim of Tax Network USA, they took over $13,000 from me for $700 worth of service. They pressured me to sign under stress, verbally assured a negotiated tax resolution they never pursued or even investigated that I would be eligible for then stalled until my credit card dispute window expired. After months of silence it became clear they had done nothing to earn the fees. I requested a refund repeatedly—no response. They ignored my requests and denied any wrongdoing. After filing with the BBB, FTC, CFPB, and state AGs, I discovered I’m far from alone. Over 40 recent reviews document identical patterns: high-pressure sales, long delays, ghosting, inflated fees, no meaningful tax help. Many of us ended up worse off—with more IRS debt and no service delivered. Be warned: They’ve also retaliated against critical reviews by disclosing client info and threatening defamation lawsuits. Search their BBB and Google responses if you don’t believe it. They’ll assure you on the phone they can take care of everything, read the reviews of what happens after the payment is made.

I hadn't filed tax returns for multiple years and every April 15th my anxiety became worse. I didn't know what I was going to do but I knew someday I had to do something. I started receiving demand letters from the IRS. I would put them away and hide my head in the sand. Finally, I received a real threatening letter. I knew my life was going to get difficult. I saw an ad for Tax network USA on a podcast that I watch and bit the bullet and gave them a call. It was the most difficult call i have ever made. That call was the most amazing call. I explained my tax situation to them and they made me feel better immediately. I hired them to handle my situation. My anxiety level dropped by 90%. I worked with my case agent Angie Bashin for about 1 year. She was always available to me if I had any questions. She kept me informed throughout the whole process. When it came time to resolve the situation with the IRS Angie and my lawyer was able to work out a resolution that I was comfortable with. Angie also help me get my books in order so I now can file on time without any problems. I highly recommend Tax Network USA to resolve your Tax problems as well as put you back in a comfort zone to take on the future.

New to the company and tax problems. The company is very understanding and appears to be very knowledgeable. All the staff are very nice.

I am a current client of Tax Network USA. My problem was unusual and mildly complicated, yet the folks at TNUSA, including Charlie Luna, were patient, walked me through the process, answered my questions, and were there to follow up when various steps needed to be taken.