TirebuyerReviews of tirebuyer.com

I doubt i will go to tire buyer ever again. I booed this thru a work discount thought hey I’ll be saving 10%. Well that’s wrong!!! Yes the tires were $5 less than a big chain but they get you at the installation shop. What i thought would be $48.98 ended up being an additional $169.29 because the installation fee only covers outing the tires on not all the configuration (balance and alignment. Very deceptive but that’s not the only problem I had. I placed the order online and made the reservation for my install on a Friday for a Wednesday I get a confirmation for my reservation. The next day via email. I’m set right? Nope!! I arrive at the schedule time for my installation. I actually arrive 20 min earlier hoping they can squeeze me in. Well that did not happen. The tech tells me we don’t have any record of you booking an appointment and we did not receive any tires of that brand and model. I call Tirebuyer and it’s all apologies we sent them out and they were signed for. The tech says they are not here so I leave and deal with tirebuyer for two days asking what went wrong and how are we going to fix it. They tell me they can have an answer in 25 hours. Great 24 hrs longer. So i get a call saying the thebtires have shipped and will arrive on Friday. So they book an appointment for Saturday at 3pm Again Inarrive 20 min early for an appoint at 3pm. I am told you will have to leave the car till tomorrow. I hat to have two tires replaced that sounds a bit off I said why so long. The new tech says well it takes 2-3 hours to do the alignment. Again what? It only takes the big box stores 30-60 min max for the alignment and 30 min to change the tires so i ask again why am i dropping this off. They said because they got busy with walk-in so my car more than likely won’t be done till in the morning. I said well I’m not a walk-in i actually have an appointment to get my tires done at 3pm not in the morning the next day. I am not leaving my car all afternoon and night for an appointment at 3pm. They said then we will have to reschedule if you can’t leave it. So now i have to reschedule and come back a 3rd time. I go back to the shop on Monday 10 min before my appointment. First i get the additional charge and then told the car won’t be ready for four hours because why? I ask. The tech says well if you had brought it in 30 min ago I had no wait but now there is a line. What the… Why would i bring my car in for an appointment at 11 at 1015 that makes no sense. 1st tirebuyer needs to better manage appointments. I should have been seen the first time. If the appointment was not going to happen someone should have called me. I work nights and had to het up after two hours of sleep the first time for nothing. 2nd. The installation shop (a tirebuyer premier installer (listed when I made the appointment) should have a better system to handle reservations vs walk-in. If someone that make an appointment (4 days prior) should have their appointment honored not pushed to the next morning with leaving your car behind or told your in the back of the line because people that did not have a reservation are in front of you so that bumps your spot back. Come one I’m paying over $700 for two tires. Give me a little customer service!!! Never again it’s Big-O-Tires from here on hour. It would have been $30 cheaper than having all these added prices at the last moment. I thought I was going to save $100 going online to buy tires and booking online but i ended up paying $30 more than what Big-o-tire was going to charge. Very misleading and deceptive fool me once shame on you fool me twice ain’t happening !!

Have not had a good experience with Tirebuyer. First, my order was shipped late so I had to reschedule with one of their recommended installers, Pepboys. Then, Pepboys overbooked the day because their online scheduling system doesn’t work. I waited 4.5 hours to have my tires installed!! The kicker: TireBuyer knew about the scheduling issues with PepBoys and never did anything about it! No warning and still recommends them as an installer. Go with Tirerack.com instead and save yourself the hassle!!

I haven't received all the tires that were shipped from different locations. Due to shipping delays I will not have the tires installed in time for a trip I am taking. No one has offered any discount for the inconvenience.

Hi. I had terrible experience with your company. I bought tires on Monday because the website informed me, I can make an appointment to install on Wednesday. I could get information the tires shipped today(Turesday) morning, and I cancelled other appointment with tire shop. But it was wrong information. The tires will arrive on Wednesday, and the installation is available from Thursday. I should cancel a bunch of schedules on Wednesday.

This is my 2nd go at buying tires with Tirebuyer . I’m an educational instructor which I like the company because of the teacher discount. Although there is a web tool the company uses called IDMe of which is a drawback. IDme ask to many personal questions. However, I reached out to the company customer support to let them know. I didn’t complete the IDme full question for but I did sign up. Short answer here from all this was the Tirebuyer support coordinator who was very supportive. Give this part of the company a high mark. Initiated a report so I might get the teacher discount. Though every little bit helps especially in this high interest cost of living. I will continue to look for quality tires and easy access through Tirebuyer. Just a good experience. The Teacher

Tirebuyer was great however the install experience was very poor. I selected an installer from your list and the installer kept increasing the cost of the install. Very unpleasant. I had to find another installer to complete the job. The poor installer is Tint World of Riverhead.

After not honoring the warranty for a 55k mile Ironman tire that didn’t make it quite 30k miles I was offered a 20% discount. Ordered a new set from different manufacture. Arrived at install appointment and they did not have my tires or any record of appointment. Tires were to be delivered 3 days ago and can not get a response by phone or email from Tirebuyer. Clearly from the conversations I had previously this is no longer an American company. I’ll be doing business with a reputable company in the future. The reply attached to this post is a lie. They offered 15% refund from original order and have not honored it. A refund was given for the most recent order after a week of excuses why a Rufus couldn’t be processed immediately.

Couldn't place order from phone contacted support told to clear cookies and cache. Still didn't work. Tried to place order from pad, same issue, live chat, clear cookies and cache. Still didn't work. Moved to desktop. Placed order. Called installer this morning and they haven't received tires. Received email from TireBuyer yesterday they would be delivered by 8 pm last night. Now installer telling us they were delivered to wrong location and have to wait until Monday.