TirebuyerReviews of tirebuyer.com

I had been using tirebuyer for years without issue. I had an issue with 1 of my tires and they told me they do not honor the warranty. They took no responsibility for the product is sold. They lost a customer for the trickery on the warranty. I will be telling all my family and friends NOT to be buying tires from a company who does not honor the warranty. First they told me it was the manufacturer's warranty, then I was told they have a 12 month road hazard, on a 70K mile tire.

First experience with Tirebuyer was fairly good. My second experience has been terrible due to website issues! I enter all the details and try to place the order and it will never go through, just spins. Not an issue with my CC as I verified with the bank. TireBuyer tech support can't figure it out. Have tried many laptops, many networks and browsers, no go. Asked them if they could just place the order for me if I provide details and they said NO. They told me to try another tire, so I did... no luck. Losing a customer here due to technical issues with the site.... off to TireRack I go. Update: I talked with someone from Customer Service who was very nice and offered me an additional 5% off, however my issue was never resolved. I ended up using the same CC with Tire Rack and my payment went through seamlessly, so a pleasant and easy transaction. But this is definitely and issue with TireBuyer.com's payment system. Hopefully they figure it out.

Cheap tires that’s about it. Won’t stand behind warranty, so many excuses from people that probably no nothing about tires. If you buy from them ( eBay or direct) just be forewarned and hope you don’t have any issues.

Ordered 4 tire received 3 on November 21 have yet to see other one have had to cancel the install 3 times already and not get answers on where other tire is not happy.

I am unhappy with the overall experience because the store didn’t realize that tire buyer pays for installation before hand. Maybe there should be some better communication between tire buyer and the store and maybe the guy behind the counter at the store was new and didn’t understand. But it took 15 20 minutes to get it all figured out. Am I going to have to call the store every time to confirm they got paid for the installation?

This review is on Tire Buyer, not the tires themselves. I paid for installation through tirebuyer.com and had the tires shipped to a local Mavis. When checking out at the installer, I was told I needed to pay for balancing. I thought it was part of the install but was told at that time that it was not. I inquired with Tire Buyer after getting home, and was told it is in-fact part of the original charge. After several emails and phone calls I was told I would be credited back but only for the charge, not the tax I was charged due to the installers mistake. I was told "Tire Buyer does not refund tax". I shouldn't be the one held responsible to pay for someone else's mistake. One way or another, the full amount I was erroneously charged should have been credited.

My order kept getting delayed. First they delayed it by two days and then another two days. Customer service seemed disorganized. The tire installer actually told me the tires were installed before Tire Buyer even told me they were delivered. At least they seemed sorry and gave me a discount for the hassle. If you need a reliable delivery date, I would avoid this company.

The call was not helpful