Kim S.
Inaccurate information
The delivery for this order did not arrived as communicated. The tire buyer team indicated it was delivered but the preferred installer did it get it for another day. Additionally, tire buyer told me I didn’t need an appointment which was not the case. The preferred installer indicated I did need an appointment and no one had contacted them on my behalf. I originally asked for something on 7/14 but the tire buyer system showed 7/26, a date I had never seen in any of the order information. I requested to be compensated for the installation because I had to spend time at the installer to find the tires weren’t even there, time on the phone explaining the issue and then back and forth to get my self scheduled when the tires did arrive
Response from TirebuyerJul 14, 2023
I'm sorry to hear we didn't meet your expectations. I'd be happy to look into the issue. Please email us at [email protected] with your order number and reference this review, we'll look into it as a top priority. We value all feedback so thank you for taking the time to share yours.