Tin Leg was launched in 2014 by the travel insurance industry experts at Squaremouth. Tin Leg offers 9 tailored travel insurance plans that have been carefully designed to meet the most common needs of travelers.All policies offer comprehensive Trip Cancellation and Trip Interruption benefits, a range of Emergency Medical and Medical Evacuation limits, and coverage for other common travel disruptions like delays and lost luggage. Our products are underwritten by Berkshire Hathaway Specialty Insurance Company, Starr Indemnity & Liability Company, and Spinnaker Insurance Company.
Tin Leg (tinleg.com) has 433 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
tinleg.com
Website
tinleg.com
Category
Insurance
Location
Summit, New Jersey
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 14% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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No hold time before they answered. Representative I spoke to was very helpful,patient and knowledgeable.
TO
Toby
Tried & Trusted
I've used TinLeg for various trips and they are efficient and responsive, including for trips that I have had to cancel because of family illness.
DA
Dag
Easy to find the right insurance and…
Easy to find the right insurance and coverage. Found just what we wanted.
MD
Mardi D.
Very user friendly
Very user friendly
TD
Tim D.
Peace of mind for major trips
For peace of mind, I always insure major trips with TinLeg. The company is reputable, its rates are competitive, and the TinLeg website makes it easy to compare plans, obtain a quote, and purchase a policy.
JG
John G.
Tinleg Denied Claim for Replacement Flight caused by Pilot Strike
We made a two-part claim. One for minor medical due to a temporary lung infection. Tinleg reimbursed. We filed a 2nd and much more costly claim when our connecting flight Dublin-LHR was cancelled due to AerLigus pilot strike. Knowing we would be stranded and unable to fly back to U.S.. we immediately purchased much more expensive replacement tix on British Air. Without these replacement tickets, we would have had to miss and rebook our LHR-SFO flight home, costing, no kidding, $10,000 easy. Yet. Tinleg denied claim for the replacement connecting flight DUB-LHR, saying essentially "policy does not provide coverage to rejoin a trip". What? If we did not purchases replacement tix for cancelled flight there would be no trip to "rejoin". Unfair policy, clearly intended to penalize independent travelers who often do what we must to make it home with strikes, overbooking, limited flight schedules, etc. I hope Tinleg rethinks their unfair decision. We have used TL since its inception, and recommended it to many others, now, not so much. Perhaps worst of all, when we emailed and called to ask how to appeal this bad decision, no one returned our calls, including the agent in Claims who handled it. In California, consumer protection laws require the right to appeal. Guess now we file a complaint with County Attorney where we live and CA Office of Consumer Affairs, BBB, etc., etc. Tinleg, is a few hundred bucks, compared to the thousands we have paid in premiums over the years,really worth it?
Response from Tin LegSep 16, 2024
Thank you for taking the time to provide detailed feedback regarding your recent claim. We understand how frustrating this situation has been, and we truly value your continued trust in our services over the years.
We're pleased to hear that your medical expenses were reimbursed for the illness you experienced. However, I would like to clarify the details regarding your additional claim for the replacement flight from Dublin to London Heathrow.
As per the terms of your policy, Trip Interruption coverage applies when a traveler is returning home after an interruption. Unfortunately, the cost to rejoin a trip is not covered under this benefit. In your case, the additional airfare was to resume your trip from Dublin to London, where you planned to continue your stay before returning to the U.S. on July 5. For this reason, the claim for the replacement flight was denied, as it does not fall within the scope of covered trip interruption expenses.
Additionally, it appears that Aer Lingus advised of the flight cancellation on June 22, providing the option to either rebook or cancel. We understand you opted to cancel and purchase new flights with British Airways, and while this decision was undoubtedly made in your best interest, our policy unfortunately does not provide coverage for the additional expense in this specific scenario.
Regarding your appeal, our claims examiner promptly submitted it to our underwriter on September 6. The underwriter reviewed the appeal the same day and upheld the original decision based on the policy’s coverage guidelines.
We deeply regret any inconvenience caused and understand your disappointment. We always aim to provide clear and timely communication, so we sincerely apologize if you experienced delays in responses from our team. If you have further questions or would like more details about the appeal process, we are here to assist you. Your feedback is important to us, and we will continue to review this situation internally to ensure that we can better serve our valued customers like yourself.
Thank you again for your understanding and for bringing this to our attention.
JS
Johnnie S.
Easy Process
Easy Process! I had to have mandatory travel insurance for an upcoming trip. This company was recommended by a friend. Easy to understand process. Tons of options for quotes to choose from within second. Policy sent to email.
DC
David C.
Easy to purchase good rates
Easy to purchase good rates. We have used them before and likely will again.
