Tin LegReviews of tinleg.com

Response from Tin LegOct 31, 2024

Thank you for reaching out and sharing your feedback. We are sorry to hear about your experience and the challenges you faced while navigating unexpected road closures in Italy. We understand how difficult it must have been to manage these added expenses on your own in a rural area. To assess claims like yours, we require certain documentation to confirm the circumstances and expenses, which ensures we can fully evaluate your situation based on the policy's coverage. In your case, we asked for additional documentation to substantiate the road closures, the expenses incurred for extended accommodations, and information regarding your original travel bookings. We understand that gathering such details can be time-consuming, and we apologize if any of our requests came across as burdensome. Due to insurance regulations, certain documentation is required. We understand that this may seem strict, but these guidelines are in place to maintain fairness and consistency for all our customers. If there’s any way we can assist in resubmitting your claim or if you’d like further help with gathering specific documents, our team would be happy to support you.

Response from Tin LegOct 31, 2024

Thank you for sharing your experience with us. I understand how disappointing it must be to face unexpected expenses after a canceled flight. I'd like to clarify some details regarding your policy coverage to hopefully provide some insight into the outcome of your claim. Our policies cover specific reasons for trip interruptions and delays, which are outlined in the terms you received. Unfortunately, cancellations due to "operational reasons" by the airline, such as logistical issues or staffing, are not covered under the Trip Interruption or Trip Delay benefits. This policy design aims to focus on certain unforeseen events beyond the airline's control, such as severe weather or mechanical issues. While I understand your expectations for coverage, the exclusions in the policy apply to cancellations by airlines for reasons not covered elsewhere in the plan. If there’s any part of the policy you’d like further assistance understanding, please feel free to reach out to our customer support team. We’re here to help clarify any remaining questions. Thank you again for reaching out, and we’re here if you need further assistance.

Response from Tin LegOct 18, 2024

We apologize for the frustration you have experienced. I have consulted with our claims team to gather further details about your case. It appears that your claim was denied because a physician did not confirm your diagnosis during your trip, which is a requirement under the policy. The policy document you received at the time of purchase defines “Covered Sickness" means an illness or disease that is diagnosed or treated by a Physician on or after the Effective Date of insurance and while You are covered under the Policy in accordance with the terms and provisions of this Policy. The Emergency Medical benefit is designed to reimburse medical expenses when emergency treatment is required due to an accidental injury or Sickness. Medical documentation from a licensed Physician certifying the sickness or injury is a requirement of the policy. I understand this has been a lengthy and frustrating process for you, and apologize that your claim did not have a more favorable outcome.

Response from Tin LegSep 25, 2024

Thank you for taking the time to leave a review. We are sorry to hear about your experience and would like to address your concerns as quickly as possible. We would like to schedule some time to speak with you regarding your concerns. Please visit our Zero Complaint page at - https://www.squaremouth.com/zero-complaint-guarantee and complete this form to open a Zero Complaint case. You will receive an email to schedule a time to speak with a member of our team for a time that is convenient for you. Your satisfaction is very important to us, and we thank you for allowing us to improve our products and services.