Patrick M.
When we ordered online
When we ordered online, you wanted us to choose what kind of delivery service. Without paying for it, the order will not be delivered so we waited for several months but to choose the White Glove service worth $350 but to our dismay, the safe which is taller and heavier than us was delivered just at our garage, still with box. No way will I recommend Tiger King. Very poor after sales service. Hard to communicate.
Response from TigerkingsafeJul 23, 2025
Hello, we’re truly sorry to hear that your experience with TigerKingSafe’s customer service didn’t meet your expectations. We’ve confirmed with FedEx that white glove service was not provided during delivery. This was an unexpected situation, and we sincerely apologize for the inconvenience. We’ll be issuing a full refund for the FedEx white glove service fee as quickly as possible. At TigerKing, we always communicate with our customers before shipping—confirming the delivery method, whether white glove service via CEVA or FedEx is needed, and whether the item should be delivered to the first or second floor. Only after confirming these details do we proceed with shipment. However, in rare cases, local delivery personnel may not be able to provide white glove service, and unfortunately, this is something we cannot predict in advance. We truly apologize again and greatly appreciate your patience and understanding.