EK
Outstanding overall service and support!
Outstanding overall service and support!
Response from Tianeptine DepotDec 4, 2024
Thank you! We do our best!

Providing the best research chemicals, the widest variety of carrier services, and bar-none the best customer service in existence! Tianeptine Sodium, Tianeptine Sulfate, Tianeptine Free-Acid, and more products to come!
Tianeptine Depot (tianeptine-depot.com) has 388 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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EK
Outstanding overall service and support!
Response from Tianeptine DepotDec 4, 2024
Thank you! We do our best!
Joey S.
Typically they provide great customer service, however on my last order I entered the wrong address because I'm moving. I paid for my order and after I paid is when I realized my mistake. I quickly emailed support requesting that the ship to address be changed, but heard nothing back from them. I then sent another email requesting the same thi g an hour later. Bear in mind this was around 9am pst I sent my first message. I then texted the number on their contact page because I've messaged with the distributor many times via their method of communication. Still nothing. Now it's Sunday and I have to figure out how to drive 8 hours to my old place. This is beyond frustrating and the fact customer service still hasn't said a word is honestly disheartening and disappointing. I've spent well over $10000 with this place just this year, yet I get treated like this now. What's going on?
Response from Tianeptine DepotDec 5, 2024
This was over the holiday weekend sir, and we ship many shipments over that weekend when we had scheduled not to. Certainly I am to blame for this if I missed your call or text, but customer service was scheduled to be off. But if you feel we haven't made this right, I'd be happy to discuss this via email.
timothy G.
Quick and responsive
Andrew M.
I misplaced my order a week after receiving it: Tianeptine Depot sent me a new order priority overnight to ensure I received my product asap. Tianeptine Depot is an extremely well run organization with well defined quality assurance standards and customer service processes in place.
Roger D.
Great products, great prices, great service!!
Response from Tianeptine DepotNov 25, 2024
Thank you so much for the kind words!
H. D.
I made a mistake when ordering. When I contacted customer service, I received a reply in less than 30 minutes instructing me how to proceed. Friendly, helpful, reliable fast shipping, great product....
Response from Tianeptine DepotNov 18, 2024
We're so happy to have exceeded your expectations! Our team is dedicated to providing the best possible customer experience, and we're thrilled to have hit the mark.
Amy H.
They have quality product, great and quick customer service, easy to navigate, and always reliable. Definitely best of the best!
JXC
Great product
Response from Tianeptine DepotNov 11, 2024
We're so glad you're satisfied with your purchase!