ThumaReviews of thuma.com

I love the bed frame, I bought18 months ago along with two bedside tables. I had to return one of the bedside table as it had very bad discoloration on top. They returned it without hassle. Just now noticed that one of my current bedsides just has a small area where finish is gone?? It also is made with the drawer having no dove tail or rabbet to give easier pulling, so now just pulls with great difficulty as needing D-W or oil. Just too much money for the poor craftsmanship. I would not recommend the bedside dresser/tables AT ALL

I agree with others that customer service, reachable only by email, is fraught with misunderstandings and misinformation which led to multiple problems with shipping (including getting 2 of everything!). I haven't received the bed yet, but the nightstand and 2-drawer dresser sit too low. Also the nightstand does not have a backing, so your alarm clock and e-reader charging wires show. They do not sell any upgrades to remedy these 2 problems and they will not give you the stain color (proprietary) so that you could make your own. Also, writing the review here because there review link doesn't work!!

Just wanted to let you know my husband and I often remark to each other about how much we love our bed. I wish we had bought it sooner! The bed is quiet and feels really solid. Love the headboard. Thanks for a great product!

I purchased a king size bed with the headboard. It is not sturdy at all. It sways and creaks at the slightest touch. It's my 2nd Thuma bed, the first one is perfect, and this one is just defective. We've taken it apart and rebuilt it 2 additional times to make sure, but we didn't have any of these problems with the 1st bed purchased. There is no telephone customer service, so I've emailed and received an autoresponse that they will get back to me in 1-2 business days via email. It would be much more helpful to speak to someone rather than waiting for an email.

My husband and I cannot be happier that we decided to bite the bullet and invest in a Thuma bed instead of a cheaper alternative. The bed is ideal for renters, as it literally takes 5-10 minutes to assemble (I am not a fan of DIY at all and even I understood all the instructions on the first try) and is easy to move around in a very tight space, it is phenomenally sturdy and doesn't move, squeak or have any design flaws. Contrary to some other reviewers, I love the walnut color, though I do agree it pulls a bit warmer / more orangey in real life than on the website. Finally, I had to travel for 2 weeks after placing the order and reached out to customer service to put the delivery on hold. They were very prompt with their response, put the shipment on hold, and made sure the bed is delivered at the right time. All in all, I can highly recommend Thuma, it's a great product and an awesome experience so far.

Now that the the bed is here, I'm thrilled with it. The design is beautiful and solid. I hope the company creates an easier way to reach customer service because we waited two weeks for our third box to arrive and had difficulty making contact. That said, they finally wrote an apologetic email and mailed the missing box immediately. I've just erased my less positive review because I do like the product; this is the second bed I've ordered from them.

I'm a new customer who ordered a bed and two nightstands. The bed comes in three boxes and when it was unexpectedly delivered last week only two of the boxes showed up. Thuma never sent me any shipping confirmation or tracking information so I did not expect to have to move 300 lbs when I got home.... The missing box I had to assemble what I had to make the determination that the legs and slats were not in the shipment. Then the REAL problem began. Thuma does not have customer service that will answer a phone or that you can call. Instead it's send an email into the void and get an auto reply that they have up to two days to answer me. Through it all I could not get the Thuma people to understand that I don't have tracking information, they never sent it. Finally a week later a Thuma person meekly... writes back to my now 6 emails to them that one box was not delivered. You don't say.... After one more request from me..... for the tracking number it was provided and my last box is to be delivered today, maybe. Any thoughts that I did have of purchasing more from them such as the dresser are now gone I can't do business with a company that you can't speak to a human even when everything is going wrong.... So avoid Thuma, great idea, may be a good bed too we never got that far. One last thing. From the moment you place your order Thuma starts spamming you asking you to buy more things, refer others, etc. It offended me since they had not yet delivered my original purchase..... Poor form Thuma this was no way to treat a client who spent north of $2K with you. It's likely and I am being generous that the bed is fine or better but the people stateside who we have to deal with were terrible, worst ever....

We ordered the natural color in full size with the Headboard. It was delivered more quickly than expected and in 3 boxes. The packaging was mostly recyclable (exception being plastic bag). The instructions were easy to follow and the bed went together easily (one fairly handy guy assembled it). Our Full size mattress fits it well. My guy says that the gap in the joints was wider than he expected, but the joints fit together snugly and the bed is study and does not squeak or sway. Most of the pieces are composite (joined into longer lengths from shorter pieces of wood). The color is as expected.