ThumaReviews of thuma.com

I ordered the King Classic Bed and two nightstands from Thuma on July 29. I also ordered my new King mattress from WinkBed that same day because I was coordinating the two purchases. The difference in fulfillment was striking. My WinkBed mattress was delivered on August 5. Thuma advertised the bed as shipping in 1–3 business days, but the bed did not actually ship until August 12. That meant my brand-new mattress had to sit on the floor for nearly a week while I waited for the bed frame. During that time, I contacted Thuma several times trying to obtain a specific fulfillment status or expected ship date. The responses were vague, and I was never proactively notified that the advertised shipping timeframe would not be met. I understand that delays happen, but when they do, I expect a company to communicate that directly rather than require the customer to repeatedly ask for information. Once the Thuma furniture arrived, however, my opinion of the product itself was very different. The nightstands are beautiful, and the bed is extremely well made. The wood has a substantial, furniture-quality feel, the finish is attractive and consistent, the rounded corners are beautifully executed, and the joinery fits together very precisely. The slat system is sturdy and well designed, and the upholstered headboard is neatly tailored and feels like an integral part of the bed rather than an afterthought. Assembly went very smoothly. At first we thought four short legs and the center support leg were missing, but those pieces arrived the following day packaged with the slats. Once everything was here, the bed came together perfectly. The finished bed feels exceptionally solid, looks beautiful, and gives me the impression that considerable thought went into both the engineering and the craftsmanship. After seeing it assembled, I believe it is a very good value for the quality. Thuma clearly takes pride in the furniture it produces. My criticism is not of the furniture. It is of Thuma’s fulfillment and communication process. If a company advertises that an item ships in 1–3 business days and cannot meet that timeframe, customers should receive a proactive notice explaining the delay and providing an updated expectation. Product quality: 5/5 Design and construction: 5/5 Value: 5/5 Fulfillment/communication: 2/5 Overall: 4/5 I would buy Thuma furniture again because I am genuinely impressed with the finished product. But I would go into another purchase knowing that the quality of Thuma’s furniture is currently much stronger than the quality of its fulfillment communication.

Delivery was missing multiple items. Emailed them and haven’t heard anything. It’s been days and I’m left with a partial bed frame sitting on the floor in my bedroom. EDIT: Remaining pieces were delivered after some delay which was blamed on FedEx. Overall minimal scuffs/nicks. Without a phone number to call the waiting on customer service email responses left a bit to be desired but the order was fulfilled.

LOVE my bedframe, however, I bought it in 2022. I got the original bed with the Pillowboard. SUPER easy and quick to assemble, heavy, good quality wood. I’ll be taking this with me wherever I move. It makes no noise and is a perfect fit for me. This all being said, I have heard that the quality has gone down. That, and the Pillowboard has changed in size. I am in the market to get a new cover for my Pillowboard and was told the dimensions were changed, so there’s no real way to get a new one directly from the company, which is a shame.

My previous review was 2 stars but they came through for us. Thuma expedited delivery of a replacement since one of the boxes never arrived. I appreciate their assistance in completing our order.

All in all, we love our Thuma furniture and bedding. Well-made, classy looking and the bed is very comfortable. Delivery and unpacking, however, were another story. We bought a queen bed with headboard + cushion and a hybrid mattress, two one-drawer nightstands, a dresser with four drawers, and a linen box quilt. Putting together the bed and dresser weren't difficult but definitely required a lot of effort for two of us in our early 80's. Delivery-wise, the six boxes containing the nightstands and dresser drawers, one to a box, arrived quickly and together. Everything was very well packed, which makes for a lot of cardboard and other material to cut up and dispose of. The headboard, however, got stuck in shipping limbo for almost a week. To their credit, Thuma customer service noticed this and got it moving again before we contacted them. The linen box quilt also got hung up in shipping. We had to email customer service, who followed up and was told by FedEx that the box was lost. Thuma asked us to check around to see if we could find the box (which was annoying since we'd told them it hadn't been delivered). They then did ship us another, which came quickly. Buyer beware. Just know what you're probably in for when you make a Thuma purchase.

I love my Thuma bed. It is a great product. However, I had a horrific experience with the delivery of my bed. FedX dropped the ball several times. The delivery process for my bed was so terrible that I had to sleep on a mattress on the floor for an entire week before my purchase arrived. FedX had to postpone my delivery multiple times due to driver errors. Thuma I will grade B+ and FedX: FAIL- The delivery process subtracted from the joy of buying this bed. Besides that I am happy with the Thuma Bed.