ThumaReviews of thuma.com

My previous review was 2 stars but they came through for us. Thuma expedited delivery of a replacement since one of the boxes never arrived. I appreciate their assistance in completing our order.

Broken when arrived. Customer service is email only. Said they’d send out a replacement. I had to reach out because they didn’t, said they’d send a replacement, they didn’t. Been trying to reach out for a while now with no responses.

I have placed multiple orders with Thuma and had the exact same experience each time. The shipping times stated on the website are not accurate at all, and you're left waiting weeks longer than stated with no communication on the status of your order until you reach out to them. I paid for premium delivery each time and had equally bad experiences with the delivery partner, Deliveright. They do not attempt to reach out to schedule final delivery until you prompt them. On my first order, they called me the day before they wanted to schedule delivery, to which I said that was too short notice for me to schedule time off work and was it possible to pick a different date? They told me no and that they would call me when the next available delivery date was available. They called me a week later with the exact same option: scheduling for the next day with no option to pick a later date. I final received an automated call another week later that allowed me to pick a delivery date. Overall, for the price you pay for their goods, delivery and customer service is a complete joke. I placed a second order a few months later hoping that the first experience was just a one off. I'm having the same issues with this second order. I recommend spending your money elsewhere.

They’re the worse they never fix any problems. The leg broke & to make matters worse their pillow head gets dirty if you wash it. I contacted customer service they take 10 years to even reply and never help. I hate thuma I swear to god worse company ever they wont get a dime from me or anyone I know.

Near ZERO customer support. No phone access. Here is an excerpted email response 11 days after they took our money but have given any hint of promised shipping or delivery. (Oh, yeah, they said they had three in stock ready to ship) "Our team will be sure to get back to you within 2-3 business days - ... - We do not offer phone support as we’ve found that we’re able to provide the fastest and best support via email (and because we hate waiting on hold as much as you do).

Terrible Delivery and Assembly Experience – Never Again I am beyond disappointed with my experience with Thuma. For $1,500 worth of furniture, I expected a premium product and service. Instead, I received an overwhelming number of heavy boxes that weren’t delivered to my apartment door. I had to carry six bulky, unwieldy packages up to my unit on my own. The assembly process was equally frustrating. There were so many parts to deal with, and the instructions were far from intuitive. For furniture at this price point, I expected a simpler setup or at least some form of assistance offered. Brands like Article offer far better delivery and assembly services for less cost—they bring furniture into your home and even remove the packaging. Thuma fell drastically short, and I will never buy from them again. Save your money and look elsewhere for furniture that delivers on its promises.

Awful experience all the way around. Customer service is email only and 2-3 day (according to them). The product packaging, messaging, instructions, etc are so incredibly disjointed.. This review has nothing to do with the product which is still not set up since one of the four boxes is lost. The company invests in marketing only. Not a dime in customer service. *UPDATE: Once all the boxes were here, putting the bed together came fairly easily. It is high quality, no doubt. The company just needs a Customer Experience team to match.

I only received the slats and