ThumaReviews of thuma.com

Bed frame was ok, (not as precisely built as they represent,still functional) but service was terrible, unless you want to be helped by "Priscilla the chatbot." Seriously, that's as far as I could get in seeking service.

I've ordered multiple items from Thuma, and every single order has included at least one damaged piece. At this point, it's clearly a quality control problem, not bad luck. What's worse is how customer service handles it. They act like offering a replacement is some generous favor, as if I should be grateful they're sending me the undamaged product I already paid for. This isn't a courtesy, it's the bare minimum when you ship broken furniture. For a brand that positions itself as premium and charges accordingly, the pattern is unacceptable. You're paying top dollar for products that arrive damaged and then dealing with a customer service team that treats basic order fulfillment like they're doing you a favor. If you're considering Thuma, be prepared for damaged items and a frustrating resolution process. There are other furniture brands that actually deliver what you pay for the first time.

We bought a Thuma frame back in mid 2022 while doing a renovation. Took an old bed frame apart to move for vinyl flooring install and decided to get rid of it as it wasnt holding up. Ordered one to time arrive with the project finishing. If youre reading these because youre on the fence or considering, be aware of the fact that the boxes arrive in lengthy, and heavy boxes so getting them up to the bedroom was a task in itself. It is what it is, less parts mean more solid. And it is. Next up: assembly. It was a very humid week when the boxes arrived and soon found out that two corners wouldn't slide together as easy as they should have [Ill attribute it to the small tolerance manufacturing, which again is a good thing. If you run into the same problem, 8 lb rubber mallet did the trick without marring the wood. Years later we love the frame. We returned to the site more recently because we have the padded backboard, which was showing signs of wear that began to get worse with time. Was ready to order a new one I believe we paid in the range of 75.00 a few years ago only to find out, theyve increased the padded headboard price by at least 6 to 8 times the original pricing?? Talked with customer service to only be offered a 10 or 15% discount...no thanks. Its a shame. Really. To buy and need parts and they went full on price gouge mode. The bed frame is solid as all hell. The company as a whole, welp...not so much. So now we will deal with the one that needs to be replaced until we find something that will fit in its place...just won't be through Thuma. So just keep it mind, that post sale, they might jack the prices on part or worn cushions. Not thrilled.

Ordered the king size frame in natural color tone. Upon opening my order half of the delivery was sent in walnut and half in the color I had ordered. I understand mistakes happen but my new king mattress included setup and haul away service. Because of this mix up my new mattress could not be set up upon delivery and is currently on the floor. Not sure how I am going to move a king size mattress on my own so this has caused quite a headache and inconvenience. I also scheduled off work to meet the delivery folks for the bed setup which should have been seamless if the correct frame had arrived. Currently waiting on the new correct color frame to arrive. I was clearly not expecting a large discount or anything but not even a slight incentive was made which I find a bit disappointing since my new mattress I paid for had set up included which I can’t get due to the error on Thuma’s part.