ThryvReviews of thryv.com

Best decision I made for my business. I am so glad I made the decision to let the people at Thryv do what they do best.

The Thryv marketing team is keeping in constant contact and have been able to alleviate some of the issues I was facing with my Google Profile.

In my opinion, Thryv looked great at first. When I met with one of their sales reps, I was genuinely impressed by what they showed me and felt confident enough to sign a six-month contract. I truly believed it would make running my business easier. Once I started using the platform, however, my personal experience went downhill fast. I found that it didn’t work intuitively with my existing marketing tools and seemed far more limited than what I already had in place. Instead of saving time, I felt like I was spending just as much effort juggling Thryv and my other systems. From my perspective, the product simply didn’t live up to the pitch I was sold on. I personally felt like I wasted money on something that didn’t meet my needs or expectations. In my opinion, the long contract felt more like a way for Thryv to secure income while continuing to develop its platform — almost like funding an unfinished product. To be clear, this is just my personal experience, but I won’t be using Thryv again. I didn’t feel supported as a customer, and the product didn’t deliver the value I was promised. My honest advice: do your homework and test thoroughly before signing anything long-term.

BEWARE! They deducted 4 payments out of my checking account & one off of my credit card for the same account, same month! So, I made 5 payments for one month of service. I sent proof that they stole my money multiple times, and nothing was done. This company is very poorly ran, and their accounts department is useless to say the least! They are refusing to credit me, and I am refusing to pay them, so this could get interesting...

RUN from this company! I signed a 3 month agreement and they continued to bill me for 6 months and argued about my contract being 6 months. They did absolutely nothing for me. My office number was wrong online & they could not even fix that. They asked me to contact he web admin to help. I was paying them to do this. LOL *WHAT A TOTAL SCAM**

Absolutely the WORST trash company to ever exist. I was hired as a painting contractor by an absolutely horrible human being by the name of Gary Hall. After some discussion, he offered his services through Thryve to build me a website. He gave me some rough estimates of what the cost would be and I agreed to give him a LARGE discount to stain and seal his front and rear concrete pads, his entire back and front fence and safety gates, his porch chairs/furniture and his front door, as well as a few other small ticket items. Three quarters of the way into the project he told me didn't want to pay the extra amount to seal the concrete driveway and back patio pad. I gave him a quote for AT COST on materials, providing receipts for everything used, and gave him my labor at a 40% markdown per hour, which mind you, is practically my entire profit margin once you factor in paint and stain, all the materials, labor costs to pay my guys, etc etc. I warned him that not sealing a freshly stained concrete driveway would have severe ramifications. Not even 24 hours later, his punk ass silver spoon fed child drove his huge H2 hummer on the driveway and it pulled up the stain, it made bad tire marks, it was NOT good. I had to hand sand it down and touch it up, which I didn't charge a cent to do. I come to find out he paid some handyman to seal it because he realized what a massive F up he had made. This is down the road after we had parted ways because of what happened with his company, which I will now explain in detail: The first red flag when Thryve was building my website was that it took FOUR people to do it. I was given a 1st draft by a guy named Andrew, that Gary referred to as "extremely talented". His rough draft of my website looked like he got drunk, lost a bet and had to make it in MS paint. Different sized fonts, stock getty images of what looked to be a 60 year old burnout father fingerpainting in his living room after losing his kids and being divorced by his wife, pictures of people painting in denim jeans with not a SPOT of paint on them, rolling out of a bag with a piece of plastic under it for "protection". The thought of someone doing this and thinking "wow, this looks awesome" seems like an impossibility because it looked horrible. Spelling errors every few sentences, they even used pictures from another painting contractors ACTUAL WEBSITE and crudely pasted them into my website. Unbelievable. So I tell Gary, YO wtf is going on here? Is this a professional? Why would you hire someone who has no idea what he's doing?" Gary immediately apologizes profusely, laughing, "haha wow he sure screwed this up!" Flaming his own representatives work worse than I had. But.....he reviewed it before sending it to me, so.....? It made no sense. Rinse and repeat this exact situation 3 more times. By the time I was done pulling all of my hair out, it had been escalated to the "lead design team executive officer". Fancy way of saying "the only dude who we hired that is actually somewhat qualified". Finally, I was given something that looked presentable, and it did. It looked okay, I was happy. Until the price came. They had charged me upwards of $1,000 just to BUILD the website. I thought: Okay, WHATEVER. I'm this far in, I just want to get it over and done with. 3 weeks later I get a call saying my card declined for my "monthly subscription"....wait....what? "But Gary, we agreed on a discounted ONE TIME PRICE to build me a website." They tried to tell me on top of the website cost, I would have to pay 500 a month to use their proprietary site they built, basically strong arming me. And the $500, what all did it entail? They sold it as an all in one package. Website management, social media uploads, coupons and more! Right? Wrong. They did the same thing as the website, posted stock images, ludicrously phoney "posts" on my Facebook business page that were just so cardboard and fake it made my eyes BLEED, saying stupid nonsense they found off google searches, posting pictures of work that WAS NOT MINE, posting people painting that WERE NOT ME. I was DISGUSTED. I felt ROBBED. I talked at length with every single higher up in the company until I came to the sad realization that the entire company was run by incompetent thieving "yes men" who had NO IDEA WHAT THEY WERE DOING. They threatened me, told me that I needed to take down my website if I wasn't going to pay them 500 f'ing dollars a MONTH for NOOOTHING. These people are disgusting, inept GANGSTERS. I gave Gary Hall over $1,500 off cost for all the work I did and ended up with ZERO. In response to Thryve's response: GO F*** YOURSELF

Convoluted processes and service staff are combative. You spend an hour on calls being transferred to request a cancellation and a year later get a bill and a whole host of attitude like they are doing you a favour for "waving the fees" you apparently owe. They also try to argue you never cancelled despite having moved providers and there being evidence of doing so in other areas like the hosting.

Jamie Steffans is what has made this experience so great. She provides great reviews of Thrvy's tools available to me.