ThryvReviews of thryv.com

Response from ThryvJan 13, 2026

Thank you for sharing your feedback, Iris. We take claims regarding cancellations, contracts, and billing very seriously, and we absolutely want to review the documentation you referenced so we can fully understand what occurred. This is far from the experience we look to accomplish. To do that securely and accurately, we’ll request your contact info via Trust Pilot. We appreciate you bringing this to our attention and giving us the opportunity to look into it further.

Response from ThryvJan 13, 2026

Thanks for sharing your feedback, Mikel. I’m sorry to hear the cancellation process felt frustrating. That’s not the experience we aim to provide. Our terms, including notice periods, are outlined in the agreement at signup. That said, we’re happy to review your specific situation to confirm everything was handled correctly. We’ll reach out via Trustpilot’s private messaging to request your information so we can review your account details and assist further.

Response from ThryvJan 13, 2026

Thank you so much for sharing this. We’re thrilled to hear about your experience working with Meredith and that she was able to support your vision so thoughtfully. Helping bring our clients’ ideas to life and making sure their online presence reflects their business is exactly what we strive for. We’ll be sure to share your kind words with Meredith, as feedback like this means a lot to our team. We appreciate your trust in us and look forward to continuing to support your success.

Response from ThryvJan 13, 2026

Thanks for taking time to connect with us, Raymond. Claims related to account management changes, communication gaps, and refund processing are taken seriously, and we want to review exactly what occurred on your account. To do that properly and securely, we’ll need to review your details directly and confirm the status of the refund you mentioned. We’ll be reaching out through Trustpilot’s private messaging to request your contact information so we can investigate this further and ensure it’s reviewed by the appropriate teams. We appreciate you bringing this to our attention and giving us the opportunity to look into it.

Response from ThryvJan 27, 2026

Hey there, Mark. That’s never the experience we want for a long standing business owner, especially one with a strong reputation like yours. Our approach is never set it and forget it, and we’d welcome the opportunity to review performance together and talk through what may have gone wrong. We'll reach out via Trust Pilot for contact info so we can help further.

Response from ThryvJan 27, 2026

Thank you so much for this feedback, PeakWave. We’re thrilled to hear the onboarding experience stood out and that Business Center has been easy to use. Welcome to the Thryv =family, we appreciate your review.

Response from ThryvJan 27, 2026

Thank you for sharing your experience, Jessica. We’re glad to hear our team was helpful and that everything felt seamless, including the cancellation process. We appreciate you taking the time to leave this feedback.

Response from ThryvJan 27, 2026

We’re really sorry to hear about this experience, Ruben. That’s not the level of accuracy or communication we expect for our clients. Advertising details and service alignment are critical, and we take concerns like this seriously. We’d appreciate the opportunity to review the account setup and contract terms directly to ensure everything is clear and resolved appropriately. We'll reach out via Trust Pilot to help further.