ThryvReviews of thryv.com

FINAL EDIT 8/31: Thryv reached out to me to settle this issue. We reached a resolution that was acceptable and I appreciate what Thryv did to make this right. I'm updating my score to 3/5 to acknowledge the positive ending to this experience. To start: The website that Thryv created and maintained for us was fine. Nothing special, but it did its job. Our issues came from unannounced billing changes and a "processing period" for our cancellation. Billing terms were recently changed from net 30 to same day. We were billed twice in July and I had to call customer service twice to get an explanation. No one in our office was able to find a notification or update email informing us of the changes. When trying to cancel our account we were informed that there is a 29 day "processing period" for the cancellation. It's an obvious cash grab to get another month's payment. This processing period isn't visible on their FAQ which says "After the initial Subscription Period, you can cancel AT ANY TIME" (emphasis added) When I talked to customer service they informed me that the FAQ references the Australian terms and conditions, not even the US ones! It's 2026 - you should be able to identify my country from my IP address and provide the appropriate FAQs if you have different rules for different countries. I'm hoping that I won't be one of the many people who continue to get billed after their cancellation. Feel free to look at BBB reviews for those stories. Website itself: 3/5 Customer service, billing, and everything else: 3/5

Unresponsive account manager.

This product is amazing! It's a fabulous product overall. The concept of it is like no other platforms. However, there are soooo many little adjustments that need to be made in order for things to run much smoother for the business owners and their customers, which I believe they are trying to work on. We especially LOVE the ability to express our opinions on what needs to be added or changed. They also have a FABULOUS platform you can go to to see the updates that are in progress and being planned.

Not satisfied with recent changes or my local rep. Recent changes made to the social media posts' accessibility have made things much more time consuming and difficult. Furthermore, our local rep does not follow up and is not at all responsive now that we're bound to a contract.

Started off really well. Then I lost my rep and inside staff and I literally have no one to talk to. Only communication now is a faceless message and I’ve asked for callbacks for assistance. My reps are no longer with the company. Both left and when I asked who they were replaced with, I wasn't given any info. I'm in Northern Nevada.

This survey is a little early for me to give my full opinion on the Thry software and customer service. I'm neutral on my star rating as I've only been on 2 phone calls and the first call wasn't successful and I had to reach out to Google myself. The second call there was some confusion on what services that Thryv would provide to me. All in all the people were polite but at this point there was not any significant value added but it hasn't been bad either.

New Reps every year. My google appearance was removed

I like that Thryv has helped me build my website and helped me with my Google Business profile and also like that they help me wit postings on social media. in my line of business I don't have a need for a lot of the options that I am paying for monthly. I wish there was a smaller package for what I do use Thryv for that was easier on the budget.