ThryvReviews of thryv.com

Extremely Disappointing Experience with Thryv My experience with Thryv has been extremely frustrating from the very beginning. What was supposed to be a reliable CRM system to help manage and organize our business has instead created unnecessary complications, wasted countless hours of my time, and made our day-to-day operations more difficult. From the initial setup, our CRM was disorganized and full of issues. Despite the significant time and effort I put into getting everything set up properly, problems continued to arise, and getting them resolved took far longer than it should have. Throughout this process, we have received inaccurate information, been given repeated assurances that issues would be fixed, and been told time and time again to clear our cookies and cache as if that were an acceptable long-term solution. I am also constantly being logged out of the system while actively working, which disrupts productivity and makes it difficult to rely on the platform. Even more concerning, our clients have questioned whether communications from our system are spam, which creates a negative impression of our business and undermines the customer experience we work hard to maintain. The lack of consistent functionality, organization, and effective problem resolution has been incredibly disappointing. A CRM system should make running a business easier, not create additional problems, consume valuable time, and potentially damage client relationships. At this point, I cannot recommend Thryv based on our experience. The amount of time spent dealing with ongoing issues, the repeated promises without satisfactory resolution, and the overall frustration have made this a very disappointing business relationship. I strongly encourage other businesses to thoroughly evaluate their options before committing to Thryv. Businesses invest in a CRM to improve efficiency, organization, and customer communication. Based on our experience, Thryv has fallen well short of those expectations.

Unexpected charges this company is garbage everything they did for you you can do yourself do not use this company.

I have been Thryv customer for a few years. Once the salesman sold me on their concept, I never heard from him again and then began to have a few issues and reached out and no one seemed to ever change. Them. Thryv is a waste of money. I would not recommend them in them for any solution to do with your business. I called in three different times just to get my mailing address corrected and they couldn’t even do that. I have canceled my subscription with Thryv and I will bet that won’t even work correctly Mike.

Our customer care rep made it sound like they were a local company, which they aren't. It took weeks of confusing weekly web appts with someone overseas before we had a website. Just long enough to charge us 2 months of over $500. When website got up, it had multiple mistakes that took additional weeks to get corrected. Their system is NOT user friendly and is clumsy. Our rep up-sold us without notifying us that the additional service locked us in to a 6 month contract. After "contract" expired, we contacted her to cancel the additional service that was useless. She sent me the customer care number. If she can sign us up, why can't she cancel us? When I called the customer care number, they transferred me to person after person, kept me on hold and finally told me that someone would call me back. As of now, I haven't received a call back.

All of the people I dealt with were very friendly and helpful. Great and very useful information.

Appricate the step by step learning. Made things easy for me to follow. Great that i have ongoing support.

Worst company I have ever dealt with, and I deal with a lot of vendors. I'm writing this so nobody else makes the same mistake I did. Thryv promised me the moon, probably same thing they promise everybody. The sales guy who sold me on it was American and he made it all sound great. My business info showing up properly everywhere, boosting my SEO, more views on Google My Business, handling my social media, the whole package. Sounds great right? That's how they get you. Then he brought in the people who were supposed to actually do the job, and they are not even in the US. The language barrier was so bad they couldn't understand what we wanted from them. Trying to explain anything was like talking to a wall. I'm paying for a service and I can't even get the people doing it to understand what I need. So here is what I got for my money. Business info showing properly everywhere? Not done. SEO boost? Not done. Google My Business views? Not done. Social media management? Completely ignored!!! Not one thing they promised actually got done. I was paying about $300 a month for this. I run a small business, that is real money to me. Every month I paid them was money I could have put into something that actually works. So I cancelled in December 2025. It took them until April 27, 2026 to even send me an email saying they were sorry to see me go. Four months! I asked for a refund and they said "sure." And now, on October 7, 2026, they are threatening ME with collections. 10 months after I cancelled. More than 5 months after their own goodbye email. For a service they never delivered! Are you kidding me? I don't have time for this garbage. If you are a small business owner and Thryv is calling you, hang up. Don't waste your time with these people. They will charge you an arm and a leg and do NOTHING. And if you already signed with them, get every promise in writing and screenshot everything, because you are going to need it. Thryv, if you're reading this, don't bother with some copy paste reply about how sorry you are for my experience. Call off the collections. That's the only response I want to see.

Quite literally the worst program i've ever used. The change of ownership paperwork that I submitted has somehow resulted in my personal account being completely deleted from the system. Had to use my business partner's login to even figure that out. Not only that, but the old business owner is still listed as the main admin, they refuse to change the main phone number to the number i've given them, I can't verify my banking information because the texts are being sent to the old owner, I paid for an extra staff account which still has never shown up. Run, don't walk, away from this program. It is an absolute scam.