ThryvReviews of thryv.com

I migrated from Sensis with the Thryv takeover. Prior to Thryv I had reasonable organic traffic, but after the migration next to 0 organic. I was sold the CRM platform which i did want and made this clear. Locked into 6 month contract. Beyond that dropped back to Marketing centre,SEO, and adwords. This is an overpriced, under delivering product. The staff are unresponsive, or slow to respond, and the only time you will hear from them is when they want to sell more products or at contract renewal. When you choose to leave, and you will, you need to know Any SEO, Google Adwords, etc. that you have paid for, you won't own. Everything is done inside their propriety platform. YOU OWN NOTHING. If you purchased you Domain thru them you may not even own that. This is a monthly subscription to nothing. You could flush your $$$ down the toilet and get the same result. Not only do I not recommend, I suggest almost any other provider would be better.

One star is too much for this company! I have been trying to cancel our services for over a year. We rebranded and moved our business to a new location, and I had been trying to get our ad changed for THREE YEARS. Despite acknowledging receipt of my emails, nothing happened. They have acknowledged that the cancellation notice was received and a refund has been processed; however, I just received continual requests for my bank details, and the refund has never been received. I call but can't speak to LAURA G, who sends all the emails. I truly believe this company is SCAMMING Australian small businesses.

Kelly has been so patient and kind in helping set up my marketing strategy. I really appreciate her knowledge and have actually enjoyed this process.

The whole team at Thryv has been excellent to work with. They are professional, engaged and knowledgeable. The whole process has been seamless.

What made my experience great at Thryv is that when you need support its very easy to get a live person on the phone to help you out. They also are very quick to get on a zoom call with me if I need any additional help. My sales rep Marco is always there if I need anything. He is super helpful and is always showing me and giving me extra tips to help me grow my business. Highly recommended.

Well to start my Rep Merideth was amazing. She took time to understand my business and the goals that mattered to me before suggesting products. When she presented my options she took time to show me all the products available to me without pushing. The implementation team was equally amazing. Like Merideth both responsive and assertive enough to help me through my “homework” while understanding the demand of managing a small company. I’m very happy with the outcome of my website and the relationship I have with Thryv!

I have been trying to cancel our business yellow pages for two years. They say okay and then renew it anyway. I'm sick of paying for something I don't want. Then they lie and make excuses how it's my fault I didn't cancel before it was printed. It prints once a year how could I not have been on time when it was two years ago

I’m posting this review to warn other small business owners about my experience with Thryv. We signed up hoping for clear marketing support, better organization, and consistent results. Instead, we ended up with confusion, poor communication, and a major loss that directly impacted our business. During the process of merging our Google listings—something Thryv was actively involved with—we lost over 40 legitimate Google reviews that we had worked hard for. Those reviews are critical for a small business like ours, and once they disappeared, there was no real urgency, solution, or accountability from Thryv to get them restored. On top of that, throughout our time with them, we struggled to get clear answers on what was actually working in our marketing. We weren’t pushed toward Facebook or Google specifically, but the overall guidance was vague, and the results were inconsistent. We kept asking for clarity, better reporting, and a stronger strategy, and we never felt like we got transparent or actionable information in return. As a small business, every review and every marketing dollar matters. Losing reviews and not having clear insight into what our advertising was doing was incredibly frustrating, and it ultimately made the service feel like more work, not less. If you're considering Thryv, be cautious. Ask very direct questions about how they handle Google Business Profiles, how they protect your existing reviews, and what kind of concrete reporting and accountability you can expect. Our experience was disappointing, and I hope this helps another business avoid the same issues.