Thrivelab is out to change how hormone health is delivered – making it more convenient and cost effective to access safe, natural hormone and testosterone balancing programs. Now everyone can alleviate age-related symptoms and restore youthful vitality faster than ever before.
Thrivelab (thrivelab.com) has 1,328 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
thrivelab.com
Website
thrivelab.com
Category
Hospital & Emergency
Location
San Clemente, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 75% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
She took her time and went over every question that I had. I was very pleased with my visit.
Response from ThrivelabNov 13, 2025
Thank you for sharing your experience. We are so glad to hear that your provider took the time to answer all your questions and made your visit such a positive one. We are grateful to support you on your wellness journey.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
AH
Allison H.
Great Experience,
Great Experience,
Response from ThrivelabNov 10, 2025
Thank you for sharing your experience! We’re so glad to hear you had a great one. Your trust means a lot to us.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
MA
Mark
From my experience so far
From my experience so far, the team is very professional and knowledgeable. An affordable solution to get great medical support to optimize your health.
Response from ThrivelabNov 10, 2025
Thank you for your kind words! We’re thrilled to hear you’ve had such a positive experience with our team. Providing professional, knowledgeable, and affordable care to help you optimize your health is exactly what we strive for.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
TS
Tamie S.
Thrives professionalism
Andrea always responds in a timely and professional manner. Thank you for being kind,thoughtful and thorough with my needs and questions.
I am extremely excited to have Rhonda help me once again, navigating me through my hormonal journey!
Thank you
Kindly, Tamie
Response from ThrivelabNov 10, 2025
Thank you, Tamie! We’re so grateful for your thoughtful feedback. We’re thrilled to hear that Andrea and Rhonda have provided such kind, professional, and thorough support. We’re honored to continue walking with you on your hormonal health journey!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
OS
Oscar
Misleading Marketing and No Refund Despite Their Own Policy
ThriveLab’s marketing clearly says they accept insurance, but once you ask questions, they force you to pay for a consultation. I paid $45 expecting real help and hoping my medication would be covered by insurance, which is all I wanted. Their own website says that if they can’t help, they’ll refund the $45 — yet I’ve received no clear answer, just delays and questions.
Now I’ve been told they don’t prescribe FDA-approved commercial testosterone because they claim it’s made from horse urine, which is both false and concerning. I’m simply asking for my $45 refund, as their policy promises. It’s not about the money — it’s about honesty. Misleading people like this isn’t right, and I won’t stay silent about it.
Response from ThrivelabNov 5, 2025
Hi Oscar,
Thank you so much for sharing your feedback with us. I can completely understand how frustrating and disappointing this experience has felt, especially when you were expecting straightforward answers about insurance coverage and care.
I’d like to provide some clarity about how our insurance process works. Thrivelab is in network with certain insurance providers, and for those, we do submit claims for visits that have been completed. However, we do not bill insurance directly for medications. We are always happy to send your prescription to your preferred pharmacy so you can see if your insurance will cover the cost of your medication there.
Our providers generally prescribe bio-identical hormone therapy, which is designed to closely mimic what your body naturally produces. Because of this, bio-identical hormones are typically not covered by insurance. Historically, some synthetic hormone replacement therapies included components made from horse urine, but this practice has largely been phased out. Our preference for bio-identical options reflects our commitment to safe, natural, and modern treatment approaches.
Regarding your $45 consultation fee — Due to your information being screened only your first name is visible. We would like to address the refund piece directly. Please send an email to [email protected] to get a full resolution.
We truly appreciate you taking the time to share your concerns. Feedback like yours helps us improve transparency and communication, which is very important to us. Please know that we take your concerns seriously and are here to ensure you feel fully supported and informed.
LI
Lisa
She listened
It is wonderful to have a provider who takes the time to read your chart and know your history and then really listens to you - and together we came up with the best treatment for me. Thank you!!
Response from ThrivelabOct 28, 2025
We’re so glad to hear that you felt truly heard and supported by your provider! Taking the time to understand your history and create a personalized treatment plan is what Thrivelab is all about. Thank you for sharing your experience!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
KA
Katie
Great customer service from start to…
Great customer service from start to finish! To the tone to fully explain and answer all my questions. Highly recommend!
Response from ThrivelabOct 28, 2025
Thank you for the wonderful feedback! We’re thrilled to hear you had such a positive experience and felt fully supported every step of the way. We truly appreciate your recommendation!
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
EW
Erin W.
Very easy to communicate with the…
Very easy to communicate with the provider. I am happy with my experience with Thrive labs.
Response from ThrivelabOct 28, 2025
We’re so happy to hear that communication with your provider has been smooth and that you’re enjoying your experience with Thrivelab! Thank you for sharing your feedback.
If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty
