ThrivelabReviews of thrivelab.com

Response from ThrivelabDec 9, 2025

Hi Stephanie, Thank you for taking the time to share this feedback, we truly appreciate it, and I’m sorry to hear that your experience left you feeling unsure about the process. I want to clarify how our medical team approaches BHRT and TRT so you feel fully informed. While many people assume hormone replacement must start with lab work, the current clinical guidelines from both The American College of Obstetricians and Gynecologists (ACOG) and The North American Menopause Society (NAMS) recommend treating based on symptoms first. Symptoms tend to be a more accurate indicator of hormone imbalance than a single blood value, which can fluctuate throughout the day. That said, your comfort and confidence in the process matter. Baseline labs are optional for starting treatment, but follow-up labs are always required 6 weeks after beginning a protocol, again at 3 months if needed, and annually for every patient. This ensures your provider is closely monitoring your response and adjusting your plan safely. If anything unclear, we’d really appreciate the chance to go over your questions with you directly and make sure you feel supported every step of the way. Please feel free to reach out to our care team so we can help. Thank you again for sharing your experience – your input genuinely helps us improve. — Thrivelab

Response from ThrivelabDec 9, 2025

Hi Diana, Thank you for sharing your feedback. We’re truly sorry to hear that your experience felt frustrating, and we understand how concerning unexpected fees or lack of clarity can feel. We want to clarify that Thrivelab does not charge cancellation fees, hidden fees, or any additional charges for offboarding appointments. Your monthly membership covers all standard services, and ending your membership does not result in extra costs. We never want any patient to feel misled or unsure about the billing process. Your comfort and trust are extremely important to us, and we’re committed to making sure everything is clear and transparent. Our VP of Patient Care, Jordan, will be reaching out to you directly to offer support and answer any questions you may have. We appreciate your honesty, it helps us improve and we hope we can resolve this and earn back your trust. — Thrivelab Team

Response from ThrivelabNov 19, 2025

Thank you so much for this incredible feedback! We’re truly grateful to hear that you’ve felt heard and supported by everyone involved in your care. Knowing the experience has been “worth every penny” means the world to us. We’re honored to be part of your health journey and are here for you every step of the way. If you love your experience and would like to earn points and savings, please share ThriveTogether with your friends and family: https://portal.thrivelab.com/loyalty