ThreadlessReviews of threadless.com

Response from ThreadlessJun 25, 2019

Hello Jori, thanks for the questions and concerns. Here's a bit more information to help you with your decision making. When issues arise, we are more than happy to resolve any concerns, and we appreciate the feedback and opportunity to make things right. We have a Customer Happiness guarantee for all of our products that you can find here: https://www.threadless.com/happiness-guaranteed/ Because everything is custom made as a one-off product right when a customer orders it, we do experience a small amount of print and fulfillment errors. We keep track of errors and maintain an order error rate around 1%. As for customer and product reviews, our customer feedback is super important to us and we use a service called Yotpo, which sends a review email to anyone who has purchased from our site asking if they'd like to review their purchase. Over the past few months, we have collected over 6,000 with 88% of customers rating their order 4 or 5 stars. Our Yotpo reviews are most representative of our community feedback since the outreach goes to all of our purchasing customers at the point of purchase and you can see those reviews on the Threadless product pages. While there are reviews on Trustpilot, we do not utilize their paid service, which coordinates outreach to customers for review requests, similar to the service we utilize for Yotpo. Because we don't utilize the Trustpilot service, we do find it is often a place that gathers negative reviews. However, we monitor, reply, and reach out to customers as those complaints arise to do everything we can to resolve their negative experience. I hope that provides you with some insight into how our customer reviews work, and let me know if I can help provide any other information or answer any questions. We'd be happy to chat more and answer any of your question at [email protected].

Response from ThreadlessJun 25, 2019

Hey Katie, thanks for the feedback and sorry for the processing time confusion. Since your order is custom made, it takes about 2-5 days for your order to ship. It looks like your order was shipped on the 5th business day with upgraded shipping to ensure it arrived to your doorstep quickly. If you have any other questions or comments, our Help team is happy to help- [email protected]

Response from ThreadlessJun 17, 2019

Hi Sean, thanks for the feedback and I'm sorry to hear about the disappointing experience. It sounds like the prints you received were defective. They should definitely not be blurry or offset. Could you email us at [email protected] with your order number and some pictures? We'd love to be able to get you a better replacement, and the pictures helps our print team make adjustments for future prints. We appreciate the feedback and input!

Response from ThreadlessJun 11, 2019

Hi Mayank, thanks for the feedback and I'm sorry to hear about the disappointment with your prints. Could you email our Help team at [email protected] with your order number and some pictures? The pictures helps our print team understand what went wrong and make improvements for next time. We'd love to help make this a better experience for you, and appreciate you bringing this to our attention.

Response from ThreadlessJun 4, 2019

Hi Chris, thanks for the feedback and I'm sorry to hear you are disappointed by the print results on your recent order. It looks like Masha on our team is working with you to help get this resolved. We're more than happy to get you reimbursement or a replacement to help fix the print issues. We appreciate you reaching out to let us know your experience and giving us the opportunity to make this right.

Response from ThreadlessMay 30, 2019

Hi Sabrina, thanks for the feedback and I'm sorry to hear about the sizing differences. Could you email our Help team at [email protected] with your order number and some pictures of the size discrepancies? That will help us figure out what went wrong. We'd be more than happy to get you a replacement to help fix the sizing issues and make this a better experience for you!

Response from ThreadlessMay 29, 2019

Hi David, Thanks so much for your feedback and I'm sorry to hear your order wasn't a great experience for you. We would love to be able to make this right. A reprint should definitely fix the smudging and off-centered print and we would love to get you a replacement order that we know you'll be happy with . We have a less than 2% error rate, but we know that sometimes less than perfect prints slip out. Because of this, we appreciate the opportunity to take your feedback back to our print team so we can educate and work to ensure this doesn't happen again in the future. However, I wasn't able to locate your user account or order to contact you further. Would you be able to email us at [email protected] with more info? We'd also love the opportunity to learn from your shop interactions, hear about how we can improve from it, and also see what we can do to help remedy your order and make this a better experience for you. Thanks again for bringing this to our attention and we look forward to hearing more.