ThreadlessReviews of threadless.com

Response from ThreadlessSep 3, 2019

Hello Paul, Thank you for sharing your concerns with us, and we appreciate your input about other reviews. We'd love to chat more with you about our Artist Shop platform, the products we offer, product quality, and other Artist Shop Owners experiences to help assuage any concerns you have about utilizing Artist Shops for your fans. We value Threadless and Artist Shop customers' happiness and we have lots of positive reviews on Threadless.com---over 7,000 reviews from customers with an average star rating of 4.6 out of 5. We're in the process of implementing the same customer reviews for our Artist Shops platform as well so customers will be able to share their product experiences. You can also find a number of Artist Shop owner comments and feedback on our Testimonials page found here: https://www.threadless.com/artist-shops/signup/art/testimonials We do find that more disappointing experiences are reported on Trustpilot, and we're always happy for the opportunity to make it right. To ensure our Threadless and Artist Shop customers are satisfied with their purchases, we consistently track and monitor our Quality Controls (with fewer than 1% error per order rate) to ensure each customer receives a great product and, when that doesn't happen, we continually work with our product and print team to R&D print and file techniques to optimize quality. We also have a Customer Happiness guarantee to ensure we can make it right if a customer receives a product they aren't happy with. We'd love to chat more. If you email [email protected] or use the Chat feature found on Threadless.com/ArtistShops, we'd be happy to answer any other questions or provide any additional information about our products and printing.

Response from ThreadlessSep 3, 2019

Hey Robbie, Thanks for the feedback and we're sorry to hear your order got caught up by customs fees. The shipping cost we charge combines the handling fee for your package by our fulfillment team as well as the postage necessary to send your order, but you are correct, it doesn’t cover the customs fees. While we have a note about potential customs fees at checkout, we understand they can come as a surprise for our non-US customers as its up to your country's government when and what to charge for duties and taxes. Though we’re unable to influence whether or not you incur any charges, if you email our Help team with your order number and customs receipt, we can issue a credit towards your purchase to help make this a better experience for you. As different countries and areas have different rules, your best bet is to contact your local customs office for tips about how to avoid customs fees in the future. And if your customs office shares any useful feedback that would help us help you avoid fees in the future, we’d love to hear it!

Response from ThreadlessAug 28, 2019

Hi Ben, thanks for the feedback and I'm sorry to hear about the disappointment with your prints. Could you email our Help team at [email protected] with your order number and some pictures? The pictures helps our print team understand what went wrong and make improvements for next time. We'd love to help make this a better experience for you, and we appreciate you bringing this to our attention.

Response from ThreadlessAug 22, 2019

Hi Bee, thanks for the feedback and we're sorry to hear the tees didn't work out for you. We'd be happy to get a replacement out to you that will fit exactly as you expect them too! Our Womens Regular tees can run a bit fitted, but we have some other styles that may work great-- like our Extra Soft tee. The Extra Soft tee has the same classic styling as the Regular tee but with a nicely relaxed fit that makes it a perfect size-inclusive, go-to option. If you email us at help@threadless with your order details, we'd be happy to switch out your order for that style or another style of your choice. Thanks again for letting us know about the fit issues, and we'd look forward to getting you something you'll love!

Response from ThreadlessAug 22, 2019

Bonjour Chris, nous sommes désolés d'apprendre que vous avez eu des problèmes avec les frais de douane. Stacie de notre équipe de service à la clientèle discute avec vous de vos problèmes de commande. Nous sommes impatients de faire de cette expérience une expérience meilleure pour vous. Traduit en utilisant Google Translate. Nous nous excusons pour toute erreur.

Response from ThreadlessAug 22, 2019

Hello Piotr, thank you for the feedback and we're sorry to hear about the disappointing experience. It sounds like the prints you received may be defective. Could you email us at [email protected] with your order number and some pictures? We'd love to be able to get you a better replacement, and the pictures helps our print team make adjustments for future prints. We appreciate the feedback and input!