John W.
Full shipment has not arrived
Ordered items 5 weeks before Christmas, feeling like this would work in my favour. I have received 2 of my 3 items, and it is Christmas Eve. This is disappointing and unacceptable. I have noticed that reading through this thread that I am not the only one who has encountered this problem. Sure, you make custom printed tees, but check out your shipping methods. They need to be more reliable, since you are an online store. Even the tracking system I was given was not great, as once it left the Export Facility, I have received no updates. Will not recommend, especially if you want to receive an item in a timely fashion.
Response from ThreadlessDec 30, 2019
Hello John, Thanks for your feedback and we're sorry to hear one of your items didn't arrive in time for Christmas. Often, customs processing in Canada can delay a shipment a bit especially around the holidays with the standard postal option. Though we're past the Christmas deadline, we do offer some expedited options like Standard Plus and Express shipping which can help cut down the delivery times. It looks like you're working with Masha from our Help team and she'll be happy to provide you with additional information about your shipment and the expected delivery timeframe. Thanks for sharing your disappointment with us, and we apologize one of your items didn't arrive in time!



