ThorneReviews of thorne.com

worst customer services, because their lack of transparency and inability to solve my order that was already charged to my bank, I lost almost 1500 USD FSA money. Never order from them again! I tried to contact them many times and barely any response and my order was eventually cancelled with me losing 1500 of FSA money.

Never received my order, never heard back when I reached out to customer service. Had to claim a chargeback with my credit card company to get my money back. Scam!

Thorne congratulated me on reaching Black Status and offered me a free Test as a result. However, when I placed it in my cart as instructed, it was not discounted to zero as promised. Multiple emails, attempted chats, and an actual phone call did not resolve the issue, even though the person I spoke to tried to place the order on their end. While their products are very good, I refuse to do business with a company that has such poor customer service and follow through. I will cancel all of my subscriptions and take my business elsewhere. Evidently, my phone call worked. The customer service representative did indeed place the order from her end and had it shipped to me. I was unaware as the order did not show on my account. While it was more of a challenge to deal with Thorne customer service through email and chat (no useful response) I will continue to order from Thorne, as they still are the best supplements out there.

I ordered Sacro B based on Thorne’s claim that the product is kosher-certified. However, upon receiving it, I noticed there was no certification on the bottle. I contacted customer service and emailed them their own webpage stating it was kosher-certified but received no response. When I called two days later, a representative named Christine confirmed it is not kosher and said they would remove the claim. She was also rude and abruptly ended the call. Thorne misleads customers and provides poor service—I would not recommend them at all!

We trusted the paid testimonial of Andrew Huberman that Thorne was great. We contacted them to ask for third-party lab analysis and scientific studies proving their high prices were worth it. They refused, in a rude way. They are scammers, just like most of the supplements industry. Either provide objective PROOF of your product ingredients and efficacy, or STFU.

Customer service is non existent; have been trying to get help from them regarding an order for over 2 weeks with no response. Don’t reply on social media nor respond to emails… for this reason, I do not recommend them. Also paid for express overnight shipping and it arrived multiple days late, so if you order, I wouldn’t reccomend paying for faster shipping.

Absolutely bullish, they don’t answer newer to question! I wait 5 weeks for my order! And nobody answered to my mail, don’t buy anything from this company

I have had several disappointing experiences with the customer service staff. Today the rep was very unhelpful and in my opinion a bit condescending, about a referral question I had, as a person I referred didn't get the $25 discount. She couldn't answer my question and told me to call back when the computer system was back up. As I was talking to her, she said I'm sorry and hung up on me. It is interesting that corporate doesn't seem to care about customer service. It makes me wonder if their product reputation is deserved.