ThorneReviews of thorne.com

I have always been happy with the supps I get from here. Sometimes delivery has been a little slow but always accurate for me. I constantly recommend and continue to order!

A recent issue with an order only strengthened my confidence in Thorne. I have used their vitamins for years, and their commitment to third-party testing has always been the reason I keep coming back. Knowing that everything is independently verified gives me real peace of mind about the quality and safety of what I am taking. It feels transparent in a way that many supplement companies are not. I did have one problem with an order, and their customer service responded right away. They handled it without any friction and arranged an exchange that arrived quickly. The entire experience made it clear that Thorne stands behind its products and genuinely cares about its customers. After years of consistent quality, reliable testing, and now a positive customer support experience, my trust in Thorne continues to grow.

Thorne congratulated me on reaching Black Status and offered me a free Test as a result. However, when I placed it in my cart as instructed, it was not discounted to zero as promised. Multiple emails, attempted chats, and an actual phone call did not resolve the issue, even though the person I spoke to tried to place the order on their end. While their products are very good, I refuse to do business with a company that has such poor customer service and follow through. I will cancel all of my subscriptions and take my business elsewhere. Evidently, my phone call worked. The customer service representative did indeed place the order from her end and had it shipped to me. I was unaware as the order did not show on my account. While it was more of a challenge to deal with Thorne customer service through email and chat (no useful response) I will continue to order from Thorne, as they still are the best supplements out there.

Taking a star off because they selectively post customer reviews on their website--even when positive, my reviews have never shown up! No idea what their criteria for posting customer reviews is. I still trust the company's commitment to well-formulated, high-quality, clean, bioavailable ingredients. Some of their products smell and/or taste terrible, but I usually feel a benefit from using the ones I get frequently (over other OTC supplements from a grocery store or Walgreens) and improvements can be seen in my bloodwork; expensive, but usually worth it. Most problems I've had with certain products are due to an apparent intolerance to stevia or physical malabsorption issues/inflammation...SynaQuell was a different story though--I've never smelled/tasted anything so vile in my life! It was impossible to take and keep down. FedEx never delivered a $200 order, but Thorne was willing to send a replacement and require a signature for delivery this time (option hasn't yet been made available for customers to opt into at checkout). Glad Thorne has integrity as a company, unlike FedEx. Just received my replacement today, however they didn't give me an ETA or tracking number to time it to be home (just lucky I was home) and they still sent it via FedEx although I specifically asked them not to (again, lucky I got it this time).

Good quality products. Reliable shipping. We are regulars.