ThorneReviews of thorne.com

Agree with all other reviews. Good products terrible customer service. Recently I went to update an order and they wanted my finger prints, or facial recognition - for a supplement order?! I said no way and tried to change my prescription on the phone. I ended up telling the customer service to cancel and they said they would. Next month my shipment still comes and I am billed. I'm on hold right now again trying to end this madness. I can't cancel my account without giving them my fingerprints or facial recognition DATA! this is not acceptable

I ordered a Multi Vitamin supplement...Basic Nutients...on a Friday after hours. Confirmation received with tracking info.Product arrived 5days later by mail. Product was for a customer in Michigan....I am in Florida..THE WRONG PRODUCT. I called customer service...recording indicated 5 minute wait..45 minutes later I hung up. Tried again after 20 minutes talked to a CS rep...corrected the problem by overnighting correct product. I hàve to think about ordering again.

I wish I had read these reviews before I placed an order. Truly, their customer service is the worst. I have not received my order, and no response from a human, other than a "general" one automatically generated. But once burned is enough for me. I will certainly not place any more orders with this company. I plan to dispute the charge on my credit card when it comes. Update on the above review...Today, the day after the review posted, I received the vitamins I ordered and am thankful for that. I received a text that the vitamins had been delivered. Ok. Great! However, this still does not excuse the poor customer service of no response to my multiple order inquiries. If only they had sent a text or email with a tracking number I would have been happy and not felt the need to bug them about my order. Since I received the items I ordered I will change this review to 3 stars and wait to see how much the supplements help. But honestly, they need to revamp the whole customer service department, if there even is such a department!!