ThorneReviews of thorne.com

The people at Thorne are rude and ignorant.

Not working for me.

Your Thorne Basic Prenatal contains an UNSAFE amount of vitamin B12. It has caused me to accumumate blood B12 levels of 1228 ng/L whereas the safe, healthy range is 197-771 ng/L, and also skin allergic rashes in 2 places on my body, never having had an allergic reaction to B12/cobalt at all before. You should not be selling a supplement with that level of any specific nutrient. Now I'm stuck with multiple sealed unopened bottles I cannot take or use at all. Disgraceful!!!!!!!

I started buying from Thorne years ago because they seemed to be a trustworthy company with trustworthy products. My recent experience with customer support has me questioning that. On July 11th, two of my subscription orders were initiated. Due to timing concerns, I called Thorne to request a cancellation. As soon as I mentioned the word "cancel" the woman on the phone immediately sighed, as if annoyed that she had to deal with me at all. At this time (just hours after the orders were placed) both of the orders said "processing". She told me that one of them had been canceled and then tried to wrap up the call. I reminded her that I wanted to cancel both orders and she told me that the second one had already shipped. I suspected this was not true, but didn't question it. Days later my debit card was charged for both orders and I received a notification from FedEx that they were shipped. I called back again asking them to cancel my order again. I was told that they would cancel the shipment for the one order that I canceled days earlier, and once it is returned to their facility, they will refund my card. After a couple weeks, I called back to check on the status of the returned package. I was told that the package was delivered to my house and no refund could be issued. I informed them that I did not receive any product and was told that they would send my case along to their supervisor, who would email me the next day. I received no email the following day and sent them an email asking for a status update. A day later I found the original FedEx shipment notification with the tracking number for my order, and found that it had been returned to them nearly three weeks prior. At this point, I had been lied to by customer service at least twice. I sent them a screenshot of the tracking page showing that the package was returned and received no response. For the following four days, I called every day, each time receiving a different excuse as to why they couldn't help me, but receiving their assurance that somebody would reach out to me tomorrow (which never happened). I finally received a refund today (8/17) more than a month after I initially requested it. Their products may be of decent quality (which even I am doubting after years of loyal support and thousands of dollars in purchases from this company) but their customer support team is among the worst I have ever experienced. Knowingly or not, they will lie, deflect, and do anything in their power to not issue you a refund for their own mistake. I suspect Throne may have some sort of policy that rewards/punishes their employees based on the number of returns that they issue, as almost everybody that I interacted with attempted to pass me off to somebody else.

They used to be the best but have almost become a different company maybe it’s their team they have hired in customer service, I have been dealing with Abby through email and she is clearly inexperienced! Also have tried to find out when one of their out of stock supplements would be back and 3 people in 2 days told me different dates it’s still not available. Very frustrating. My husband and I have been ordering Thorne for over 18 years, and I have spent about 4 hrs trying to get my test results through chat and email and tried calling also and was placed on hold for 1 hr and then the phone hung up when someone answered! Hope they can get it together, there is plenty competing company’s more than ever!

The customer service is bananas. I ordered something and needed to return it. I reached out via the chat and they said they'd send me instructions via email. After a few days of not receiving anything I emailed the company requesting instructions to return it, and still nothing. I finally called the company. After waiting on hold for a long time I said I had to return a product and asked Christy how to do it. She told me to: "Get a box, open the box, place my item in the box, and tape the box back up, send it to us." Yes, thank you. This much I'm aware of. I had to ask for the address, which she didn't seem to want to give me, for whatever reason. Once she gave me the address and I asked her to spell it for me, and she simply repeated it to me again. Yet again I asked her to spell it and she did and she seemed annoyed. I asked her another question that she had to get an answer for, and when she came back she gave me the RMA for the package. The address and RMA were what I needed to begin with, not instructions on how to wrap a package for shipment. I'm canceling my autoships for all my products and I'm buying Kion products from here on out. I'm not even going to mention the pulling teeth experience when I asked her to confirm my email address on file. I shouldn't have to go rounds with a customer service rep to make sure they have my correct email address, especially since I hadn't received emails from them that I was told I'd be receiving.

Awesome products, somewhat slow shipping times but now I just order ahead of time

Thorne makes the best supps I've used. Vit C has helped My gf with Cancer enormously Awesome..all their supps