ThorneReviews of thorne.com

If i could give zero stars, I would. I’m an office manager who called the main helpline (800) 228-1966 to ask whether the printed date under a product was the manufacturing or the expiration deadline. After a second phone call I was able to speak to a woman. However, after looking up our physician account and seeing that we purchased the Thorne product (Choleast) from a third party seller, she hung up on me. Before she hung up I had asked her for her name and she said call the third party seller with no additional help. I was confused as to why a representative of the brand directly could not answer a basic question regarding how to interpret the format of the bottle date. I will no longer be purchasing directly from Thorne’s website as the customer service is clearly poor and Emerson’s rep was perfectly helpful.

Taking a star off because they selectively post customer reviews on their website--even when positive, my reviews have never shown up! No idea what their criteria for posting customer reviews is. I still trust the company's commitment to well-formulated, high-quality, clean, bioavailable ingredients. Some of their products smell and/or taste terrible, but I usually feel a benefit from using the ones I get frequently (over other OTC supplements from a grocery store or Walgreens) and improvements can be seen in my bloodwork; expensive, but usually worth it. Most problems I've had with certain products are due to an apparent intolerance to stevia or physical malabsorption issues/inflammation...SynaQuell was a different story though--I've never smelled/tasted anything so vile in my life! It was impossible to take and keep down. FedEx never delivered a $200 order, but Thorne was willing to send a replacement and require a signature for delivery this time (option hasn't yet been made available for customers to opt into at checkout). Glad Thorne has integrity as a company, unlike FedEx. Just received my replacement today, however they didn't give me an ETA or tracking number to time it to be home (just lucky I was home) and they still sent it via FedEx although I specifically asked them not to (again, lucky I got it this time).

I purchased a biological age test and followed instructions to get labs at Quest. Weeks later, Thorne had STILL not received results so I got the results from Quest and offered it to Thorne. But they wouldn't take them and instead denied that I had already purchased and printed form (how else would I have gotten these labs??). They wanted me to get NEW labs. Also, when I spoke to 'supervisor', the woman was very rude and cut me off and talked over me multiple times and then seemed to deny and/or not hear what I was explaining.

I called customer service and the woman on the phone was completely rude, talked over me, wouldn’t tell me her name, then hung the phone up on me. I’ve never had such an unprofessional experience with a company before and I’ll be reviewing this online and letting people know how you conduct business.

Had a bad reaction to Thyrocsin. I’ve submitted my bad *warning* review for others and they refuse to post it among their glowing reviews. I will never purchase another product from them again. False advertising!

Received rancid fish oil supplements, terrible customer service. Reviews on site are selectively posted.

Signed up to a multi subscription offer with a spend of nearly $300 a month. Delivered month 1 fine, second month one of the supplements is missing and when i asked them to ship it they charged me a whole extra month for all of the products not just the missing one! Apparently I can’t request they remedy their error and ship the missing product?! All calls and chats and emails now not even being responded to and it’s been a week of no responses, which is appalling customer service. AVOID BUYING THORNE PRODUCTS FROM THORNE! Great products, trash customer service and responsiveness. 👎🏻

some of the senior staff are very rude, argue with customers, who point out they were stood chatting in an aisle instead of getting on a checkout when called, it was well over 5 mins before she appeared. how arguing with customers is good customer service I'll never know, but when she had the pizza shop she was just as rude.