Thomson DairiesReviews of thomsondairies.com

Was actually very pleased with service up until point I decided to cancel. T&Cs state you can only cancel by phone but every time I have called the cancellation person is not available. Have been waiting over a week for a call back despite calls and emails to chase up. It’s not clear why I need to be called by someone to process cancellation. Be much better if the helpful person who answered phone could do cancellations or if online account had cancellation option. Left similar comment on the Facebook page describing otherwise good service which seems to have been deleted.

I needed an amendment to my milk delivery. I sent an email and received a quick response from Tracy who had sorted it out before she had replied to me.

I emailed Thomsom Dairies to suspend my milk delivery for a time, Tracy Mckay responded immediately to say she had done it. Quick and efficient service which is most appreciated. Thank you Tracy Mckay.

I needed to change my milk deliveries and sent an email to Thomson’s. Tracy replied to my email promptly saying she has put it in hand. I was pleased at the prompt response.

A shame the customer service is nearly none-existant. I really liked their milk and oat milk. Unfortunately they got various orders wrong and had to be chased to sort it. Never heard a word of apology, instead they made me feel like I'm bothering them. In the end one of their drivers took a crate from my doorstep! I tried getting in touch multiple times but got ignored. Seems like they don't really care about what's happening in their business. UPDATE: since the issue has not been solved, I cancelled the deliveries. Although I have not received any kind of confirmation of this, they seemed to have acknowledged my request as they stopped the delivery immediately. Unfortunately this does not apply to the payments. Would you please give me back the money for the never delivered milk and stop charging me for nothing? Thanks

Fantastic company to deal with!! You can cancel milk up to the night before. Always someone to speak to on the phone if there is a problem. Highly recommend them if you choose to get deliveries.

I spoke to Tracy today and she very kindly Explained everything to me about the issue I raised in very good detail , so that I could understand , her manner was friendly and understanding and empathetic can’t thank you enough for the clarity and your friendly manner thank you🙏💐

I have contacted Thomson Dairies many times, and everyone without exception has been cheerful and extremely helpful, well organised and proactive. They keep in contact when needed, and I have never heard our delivery people make any noise- I have no idea what time they arrive! Thanks to them all.