Michael M.
Long term customer no more
Been a customer for nearly five years And the last 8 weeks is been nothing short of ridiculous. There’s an instruction on my order to place the milk and eggs under the box provided The driver obviously can’t read or really doesn’t care. As after several emails to show that the birds have eaten the eggs due to them not being covered and still being charged I may add. Apparently they’ve spoken with the driver on several occasions and his manager. Complete waste off time !!! This morning I get up and the birds have been at the milk I phone to complain yet again only to be told it was only the eggs that were to be covered and they weren’t aware that the milk needed covering too and that I should have made them aware off that. I did explain that had been the procedure for the last five years and there’s been no issues. Phoned in later and spoke with A Manager (John ) who told me that the instructions were to put my order under the box provided… So 8 weeks in I’ve had 12 eggs out of 48 and been reimbursed for 12 You’d think after 8 weeks it’d be rectified!!! Sadly not Order now cancelled really disappointed in your customer service guys especially for a long term customer
Response from Thomson DairiesJun 20, 2022
Hi Michael, thanks for the feedback. We appreciate all feedback and will always look to better our services. Thanks