Thomson DairiesReviews of thomsondairies.com

The guys that came to the door were chatty and really sound thanks.

Quick and friendly response

Good interview, ask the right questions, make you feel welcome

Prompt efficient response

When I phoned to enquire about delivery I was pleased with the response I got. Friendly and helpful looking forward to my first delivery.

Today I had my door knocked on, I answered and a man called a salesman introduced himself, put his jacket and documents down on my grass and asked if I was receiving milk delivery which I was. I said I’d be happy to switch but didn’t know what they offered, I asked if they had a website or phone number I could check on but he handed me a leaflet, said I couldn’t keep it but I could look at it whilst standing at my front door. I began to look it over and he proceeded to ask for my details, then he asked for my sort code and I was slightly reluctant to give it as I hadn’t even decided what i wanted yet and he had shown me no ID or proof he actually worked for this company. I was looking at the list, which I had decided I wanted some chocolate milk and normal milk from but there was a lot of other options and I felt put on the spot so I politely asked “could I just look on the website and place my order there instead?” He responded with “I mean, you could but I wouldn’t make any commission off it so it’s not really an option” to which at that point I admit I went quiet since I was no longer interested due to his pushy demeanour. He then said “tick tock, time is money. I’m self employed. You giving me your sort code is no different from putting it into the website.” He then tried to push me to put it into his device myself rather than him. I then said that I didn’t know if I was interested in continuing anymore and I was about to explain why but he quickly picked up his stuff from my grass and began walking away whilst shouting loudly at me “thanks for wasting my time” so I proceeded to shout back at him about how he was harassing me in my own house at my own door and proceeded to threaten me saying he was wearing a bodycam and he was recording me (and the inside of my home without my knowledge) and began to storm back towards my front door after I began shouting to which I shut the door quickly. He had my phone number, full address, date of birth, full name and email at this point, I was and still am absolutely terrified as I suffer from bad mental health issues and I am a 26 year old female who was alone at the time. I will NEVER use this company because of this and I will be telling everyone I know to avoid at all costs. If it’s truly a “small family run business” you may want to rethink your sales techniques as it was nothing but aggressive, pushy and down right intimidation.

I recently had an incredibly disappointing experience with Thomson Dairies and feel compelled to share my frustration. The level of customer service and the quality of their products have left me greatly disappointed. One of the main issues I encountered was the complete lack of communication and unresponsiveness from their customer service team. Despite numerous attempts, I was unable to reach anyone via phone. It was incredibly frustrating that no one answered the phone, making it impossible to resolve my concerns or even cancel my subscription. It is unacceptable for a company to require phone cancellation while failing to provide a suitable contact method. Additionally, I faced recurring problems with the quality of their milk. It was disheartening to find that the milk frequently went off before the expiration date. This lack of freshness raises serious concerns about their production and quality control processes. As a customer, I expect fresh and reliable products, and unfortunately, Thomson Dairies failed to meet these expectations consistently. The lack of responsiveness and the ongoing issues with the milk have left me with no choice but to seek an alternative dairy provider. The inconvenience and disappointment I experienced with Thomson Dairies cannot be understated. It is vital for companies to prioritize customer satisfaction and product quality, which, unfortunately, Thomson Dairies has failed to do. I strongly urge potential customers to consider these issues before engaging with Thomson Dairies. Their unresponsive customer service and subpar product quality make it difficult to recommend them as a reliable and trustworthy dairy supplier.

Terrible customer service. Attitude of the man I spoke to today was shocking. Their driver failed to pick up empties. 2 emails later the 24 empties are now in the recycling bin and I cancelled my delivery and DD. They tried to charge me a cancellation fee!! I always try to support small businesses. This one needs some customer service training