Steve
The Customer Service Team resolved the…
The Customer Service Team resolved the issue. They are five star. I will continue to do business with them. I greatly appreciate their excellent service. Sincerely, Steve
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Thompson Cigar Company (thompsoncigar.com) has 822 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Steve
The Customer Service Team resolved the issue. They are five star. I will continue to do business with them. I greatly appreciate their excellent service. Sincerely, Steve
Thomas
I ordered Natural wrapper cigars , but received Maduro. Other than that oder was fine.
EightiesVoyager
Great price! Secure packaging! Fast shipping!
EDWARD B L.
Primary reason I Deal with Thompson cigar is dealing with Gabriel. He is great to work with. Always pleasant and very efficient. Ed Loftus
Wyona A.
I placed my order with no problems. Was given a. time of arrival and it was delivered earlier. That was just fantastic. Thank you so much!!!
Bruce B.
Easy to order. Great selection. Fast delivery
Kevin
I ordered some flavored cigars - Thompson brand and they are not very good at all. They are hard to light and do not burn evenly.
Response from Thompson Cigar CompanyAug 26, 2026
We're sorry to hear the flavored cigars didn't meet your expectations regarding lighting and even burning. We appreciate you sharing your experience, and we'll look into this feedback. Rebecca O, Thompson Cigar Company
Tom D.
Cigars were mostly stale and not properly humidified. Customer service is even worse. Take your business elsewhere.
Response from Thompson Cigar CompanyAug 26, 2026
Thank you for your honest review. We sincerely apologize that your experience did not meet your expectations. We would appreciate the opportunity to learn more about what happened and to work toward a resolution. One of our Resolution Specialists will be reaching out to you via email to discuss your concerns and determine the best way to address the issue. Our goal is to ensure your concerns are resolved and that you continue to feel valued as a customer. Again, we are very sorry for the frustration and inconvenience this situation has caused. We value your feedback and appreciate you bringing this matter to our attention. We look forward to the opportunity to make things right. Thank you for your patience and understanding.