Linda H.
IPhone 11 &XR
They communicated with me regarding how to delete my iCloud in order to sell the phone. I appreciated the ability to send the phones with a paid mailing label. I was just disappointed that the original quote was not what was offered once they got the phones, based on the battery. iPhone batteries never last long and these phones weren’t too bad
Response from The Whiz CellsApr 17, 2026
Hi Linda, Thank you so much for your feedback. We strive to make the selling process easy. The 2 phones you sent in were fine except that they both need new batteries. One was at 76% battery health, and the other at 78%. In the settings, the iPhone will show the battery health, and when under 80% will show a message that the battery needs replacing. The performance of the phone will be degraded. We appreciate your business and hope to serve you again in the future.



