The Swiss ColonyReviews of theswisscolony.com

I ordered 6 times over a month period. 1 arrived on time. 2 arrived after Thanksgiving and they were both for Thanksgiving. 3 were lost and Swiss colony didn’t bother contacting me regarding it. 2 were in one order, the other was separate. The customer support person said that their shipping department “has issues”

My mother got the fancy cookies last year. I tried one (very pretty). Tasted like it was processed with floor cleaner. I am not going to even try to eat any of what my sister just sent us. My mom died this past year. I have no idea what part if any your product may have played in her death. Vomiting was her first symptom.

Really poor customer service. The “Free gift” they advertise is somewhat of a scam. You have to request it - they don’t offer it. Really disappointed in the way they handle issues and customers. I’m moving on and not ordering from then any more - after 20 plus years.

My first time ordering from Swiss Colony and it was amazing. I ordered the flavored jelly beans Jelly Bellies the 24 petite fours the licorice tin the 15 chocolate truffles the 24 liquor truffles the 3/4 fruit Delights I in order to Christmas bears and I received the 24 petite fours free and the ultimate chocolate collection my order was due to it arrived last Friday but alas it came that Tuesday everything was there. I was so pleased with the order. The only thing I dislike about the Swiss Colony is I threw the catalog away I want to order something else and they don't have it online where I can see it

This company makes false claims, including by letting you select the date range when your items will arrive. That date is then ignored, and the items are sent out over 10 days before the selected time, meaning they will be stale and unusable for the event needed. I could have handled it through customer service, but instead of even being placed on hold to eventually talk to a human being, I was repeatedly hung up on after navigating the annoying automated system, due to supposed "call volume."

Could not get through to customer service for two days of calls and sent emails that were never answered. Was not able to change or cancel my shipments. Antiquated ordering/shipping systems and horrible customer service. Save your money and shop elsewhere!

Ordered through catalog, the item came a day early and thus was left unrefrigerated for a day. Tried to call them and you can NOT get to customer service, just the call center to place another order. The call center transferred me to a phone line that only rings without anyone ever answering and the other one on its invoices/shipping notices is "no longer in service". It does not respond to emails either. Another product that was to ship on 12/19 just shipped today, a week early. I have no idea what has happened to the other two orders. I may just need to place the amounts in dispute on my credit card. Do NOT buy from this company!!

I had the same problem other people have had with the Swiss Colony website. I put a different shipping address into their online form but it toggled back to my billing address in the order form. I contacted customer service immediately trying to fix the mistake. Their phone line hung up on me after I had gone through the menu. They responded to my email after 24 hours with this: Thank you for contacting Customer Service. “Your order has been shipped. Therefore, we cannot make the requested change. Our packages are shipped in refrigerated trucks to a postal center near the delivery area and then delivered by the U.S. Post Office. The packages stay refrigerated as long as possible before release to the Post Office. We hope this information is helpful to you.” DO NOT DO BUSINESS WITH SWISS COLONY!