The Swiss ColonyReviews of theswisscolony.com

I ordered 4 (43 Season Pleasers as employee gifts) to be delivered by December 20th. 3 of them arrived December 26th. Embarrassed employees did not receive gifts before Christmas. Tracking was a Fed Ex shipment. Packages arrived at Fed Ex on 12/13/ 2023, and Fed Ex sent shipment through US postal service on 12/20/2023. Non-refrigerated food sat for 7 days and then transported another 3 days! I contacted Swiss Colony and they said that once an order leaves their facility they must rely "heavily" on the delivery services for the timely arrival of my package. You would think they would consider another way to ship. Boxes were smashed. I have used Swiss Colony for quite a few years, but no more. They are happy to take my money but not willing to fulfill their end to get to me, what I paid for. Why ask for a desired delivery date if they cant deliver on time? Make me look foolish no more, just done with the company.

Order #59448662 placed on 12/21/23 shipped by FedEx Priority Overnight shipping did not arrive as promised. Swiss Colony customer service was argumentative & did not want to listen to my request to file a claim with FedEx which had to be initiated by them the shipper. They did finally credit my card for partial shipping, but it was not the total amount that was charged for FedEx above their regular shipping fee. Will not order with Swill Colony in the future. If a company is not concerned with their customers they do not deserve my business.

Never again, We have ordered the breakfast for many years. This year the bacon was a slab of grease, the pancake syrup was maple flavored high frutose corn syrrup. The quality of the other meats is less then averaage. This will be our last purchase.

This is the worse place I have ever used. I have repeated use them after they screwed up several orders and then they billed my children for an order that I made. They sent packages to the wrong addresses wrong package to wrong people. Then they will not give me account number so I can track payments. After several attempts to use this company I am finished. They are the worse. Only concerned about there bottom line. I cannot even get my full account number from them. I just checked my account and they added three dollars for WHAT. BUYER BEWARE

Ordered AC250 36 Petit Fours for #27.99 on Dec. 10, 2023. I also expected to receive AX1423 24 free Petit Fours & 7 oz of chocolates. I never received the 36 Petit Fours and only received item AX1346 7 oz chocolates. This was because I ordered before Dec. 12, 2023. The Petit Fours were never received for Christmas. The Fed X track says no information. It is Tues. 12/26 and I cannot contact Swiss Colony to either reorder my 36 Petit Fours or receive a refund. I plan never to use Swiss Colony again if I can't resolve my problems.

I requested a catalog 2 times. Never got it. Asked why thier shipping charges are amoung the highest anywhere, got no answer.

DO NOT BUY FROM HERE! Sausage and cheese are size of your finger. I ordered for my family in Ohio, Swiss charged my card and shipped order. Two days later my family got a second order. Swiss sent me a letter billing me a second order and said they gave me credit. I never ordered this or asked for credit. Sent a message to customer service and never heard back. again, DON NOT BUY FROM THIS COMPANY!!

My order for xmas was not delivered as I was told it would be. Funny part is I placed two orders 5 blockes away from each other. One made it with time to spare the other will not arrive untill December 28 2023. No plan to trust them again.