The SillReviews of thesill.com

The Sill has provided the worst customer service I have ever experienced. It is extremely difficult to get a reply from them - expect to wait days. I received a plant in terrible condition, then a replacement in the same state, and they still have not refunded two plants I never received after nearly a month of my follow ups. Shockingly terrible service. Buyer beware. Follow up - Despite the message below, I did not receive any response or contact. from The Sill. Again, absolutely atrocious.

The first plant arrived safely and was actually much taller than I anticipated. It was taller until FedEx delivered it upside down and broke off the longest frond. But it’s all good. The packaging was great and kept the palm very cozy in shipment. In fact I’ve ordered another which has already shipped and hopefully doesn’t suffer with winter storm here the same day of scheduled delivery. I doubt they’ll get out that day and hope FedEx has a heated warehouse. And warehouse employees that can read the This Side Up. I’m waiting now for the 5 plant group of pet friendly parent plants, also pet friendly, to come back in inventory. I’m very confident that The Sill has plants that look and arrive as great as they do on the site. I think a Pink Bromeliad may be next if the 5 plants don’t arrive soon enough. I’m very confident that The Sill sells high quality plants at fair prices and gets them to you quickly.

I ordered a plant and it came broken and when I emailed no one ever responded back to me to fix the problem.

The snake plant came very cold leave looks a little wrinkled, but still looks healthy, that why I gave it a 4 star, and other the plant look nice

The planter came cracked. The plant came dead and I have tried to email with photos . Email is their ONLY communication and haven’t received a response or a refund . It was a gift for my daughter.

Plant was great. We have gotten two plants as gifts. They are so easy to take care of.

The Sill has great plants, but unfortunately has suffered during these days of supply chain and shipping issues. This is more of a heads up to leave plenty of time if you are ordering for a birthday or gift. I am holding out that they will respond to my request for replacement of a cold damaged plant (not their fault, UPS and weather).

Where is my plant? I sent this as a gift 10 business days ago and it has yet to arrive. I haven’t gotten any updates or communication on when the gift will be shipped. Instead I’m getting daily marketing emails from the company despite the fact that I specifically marked “no” on receiving marketing emails from them. This is terrible service.