Ms. Persnickety from A.
We used this company because it had the best designs
We used this company because it had the best designs for dark green rugs, which are somewhat hard to find. I searched about 15 sites and hundreds of green rugs before selecting one. Yes, I'm picky. Sixty-five days after I placed our order, the rug arrived very well protected and packed. When we placed it in the foyer, we were delighted! Gorgeous! Thick under foot, correctly sized, such beautiful colors, lovely design! Although the rug itself receives 5 stars, the service from the company receives 4 because they did not answer my early email inquiring about their return policy and did not initiate communication about the rug being late. My early question had been, "How could we return something within 30 days when the product would be delivered within 30-60 days?" I think this policy could be better explained on their website. From the customers' point of view, they often feel uneasy about a company that seems shady on returns. In the end, though, we could not be more pleased with our rug from the rug decor.