therugdecor.comtherugdecor.com is listed under Decoration & Interior in Tampa, Florida.
therugdecor.com (therugdecor.com) has 161 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Decoration & Interior · Bonita Springs, Florida
Excellent
Decoration & Interior · Miami, Florida
Excellent
Decoration & Interior · Miami, Florida
Excellent
Decoration & Interior · Stuart, Florida
Excellent
Showing 18 reviews with 1 star · Clear filters
Maureen F.
Sent out a faulty rug was asked to wait for it to settle. We did. Now they ignore us.
Response from therugdecor.comOct 7, 2026
Hi Maureen, Sorry for the inconvenience! We are not able to locate any order by your name. Can you please email us your order number and name to [email protected]. We will look into the issue as soon as we receive the details. Thank you
Sandra C.
Processed the entire cost of the rug order to my card and never delivered. Ordered Jan 2 got refund in the past few days. You get no delivery info without pressing them then you get the run around while they’re using your money for their business in my experience. Just received your reply. Too bad this site is worthless. Would you like to reveal our emails and timelines? So, then let’s focus on your complete lack of transparency with customers regarding their orders! Always stringing us along. The LAST one before YOU cancelled makes excuses because of INDIAN Holi festivities. B please.
Response from therugdecor.comMar 17, 2026
Hi Sandra, We’re sorry to hear about your experience and appreciate you bringing this to our attention. As mentioned on our website, all of our rugs are handmade to order, with a production timeline of approximately 30–60 days. We cannot start making the rug until we receive the full payment. These are crafted from scratch by artisans, which is why they require this lead time. We had also shared the expected shipping timeline with you during the process. Your order was completed within this timeframe; however, we understand that you chose to cancel at that stage. The rug is currently ready with us. We always strive to maintain transparency and keep our customers informed throughout the process. If there’s anything further we can do to assist or resolve this for you, please feel free to reach out to us directly—we’d be happy to help. Best regards, Team The Rug Decor
customer
Never arrived
Response from therugdecor.comApr 4, 2026
Thank you for your feedback, and I’m really sorry for the inconvenience caused. I wanted to let you know that your swatch was delivered on March 11th. It may have arrived shortly after your review, but if for any reason you still haven’t received it, please let me know — we’ll be happy to send a replacement right away.
Sandra A.
The product was horrible and didn't work at all, just left a mess on the floor. Threw it in the garbage.
Response from therugdecor.comApr 4, 2026
Thank you for your feedback, and I’m really sorry to hear about your experience. That’s definitely not the outcome we want for our customers. Based on feedback like yours, we’ve since discontinued this product to ensure we maintain the quality standards we stand for. We truly appreciate you bringing this to our attention. If you’re open to it, please reach out to us directly — we’d be happy to make this right for you.
Rosaria
I never received the rug.
Thomas K.
Color is not similar to online color. Quality is good and design is good but we picked it for the color which is materially different
khalper
Delivery was fine. The product is nothing like what I ordered. The colors are grey and dull. The carpet I ordered was a deep rich blue with turquoise accents. This rug is horrible.
Alexa K.
The rug I bought was not as pictured. I reached out stating this and asked for next steps; I got no reply. I have concluded that TheRugDecor is one of those shady companies who pretend to stand behind their products long enough to make the first sale, and cook their reviews to avoid having people discover the truth until after they’ve purchased. Recommends avoiding this company.
Response from therugdecor.comAug 7, 2025
Hi Alex, Sorry for the issue. You sent an email to us on June 18th, and within a few minutes, we replied to your email. We requested that you share images of the rug and its variation, but we never received a reply from you. I have replied to that email again. I suggest checking your inbox. Please do not post misleading reviews. We are a small business and are continuously working on improving our customer service. Your review is misleading; all our reviews are genuine and shared by genuine customers. Thank you