therugdecor.comReviews of therugdecor.com

Help!!!! I have been desperately searching for a rug and found one at The Rug Decor and it’s in stock! Yay! I have a couple questions regarding the order and the phone number at the bottom of their page does not go through (message from Verizon). No response to emails I sent and chat is also unavailable. This scares me to place an order. Has anyone from this site? Is it reputable? I am have Christmas at my house and need the rugs asap!

I received an email noting that the incorrect size rug pad was ordered which I appreciated. But when I responded a couple times that I would like it changed no one responded. They sent the incorrect size.

I ordered 2 rugs with pads. It took a long time to receive the first rug and I am still waiting for the second rug. Evidently it was lost in shipment. Now I will have to wait even longer for a replacement. The rugs ship from India. I do like the rug that I received, it is good quality and is exactly as pictured online.

I purchased a rug and wanted it by a specific date, can’t get any response when I will get it or even where in the process we are, super frustrating not getting response to numerous emails but I do keep getting this survey wanting to “rate” something I haven’t seen yet.