The Real Leather Co.Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fabric & Stationery · Las Vegas, Nevada
Excellent
Fabric & Stationery · Jersey City, New Jersey
Excellent
Fabric & Stationery · Pagosa Springs, Colorado
Excellent
Fabric & Stationery · New York, New York
Excellent
256 approved reviews, newest moderated first
Ben K.
Liz was the support representative who was helping me out, she was very timely with her responses and answered all of my questions.
Response from The Real Leather Co.Mar 6, 2024
We are delighted to hear that! Thank you, Ben!
Consumer
Thought I was getting a real leather bag, and got a chemical smelling bag labeled “made in China” without any indication of authenticity included. The insert provided for care has a bunch of misspellings. I ordered from an Ontario company (or so I thought) to avoid dropshippers, but apparently got scammed. Would never have paid this much if I knew it was going to arrive like this. I own a real leather bag and the smell is completely different.
Response from The Real Leather Co.Mar 13, 2024
Hi there, we're sorry to hear of your difficulties. We've been unable to locate your order in our system and have no record of this type of customer interaction. We have no affiliation with Ontario and all our bags are 100% real leather. We're wondering if perhaps you have us mixed up with another brand? Again, we're sorry to hear of your difficulties here.
Paul S.
It’s so nice to actually communicate with someone live and work through your respective situation. Liz Duron was a pleasure to work with.. she was prompt, professional, and solution oriented. I was sent a new buckle to replace a defective one. I strongly recommend The Real Leather Company
Response from The Real Leather Co.Feb 29, 2024
We are happy to hear this, Paul! Your feedback reinforces our commitment to delivering excellence in every aspect of our business.
kari H.
Quality product, prompt delivery, great communication. Couldn't be happier! Not a discount brand, but worth it for a special gift!
Response from The Real Leather Co.Feb 27, 2024
Thanks, Kari! We're thrilled to hear that you had a great experience with our service. It's always rewarding to know that our efforts to provide excellent service are recognized and appreciated by our customers.
Don E.
Very courteous staff. They were keeping me updated on the progress of my order.
Response from The Real Leather Co.Feb 22, 2024
Thanks, Don! We appreciate it!
Chris W.
Fast response to issues.
Response from The Real Leather Co.Feb 12, 2024
Thank you for sharing your feedback, Wen. We appreciate you taking the time to do so.
Colette H.
The post office lost the bag I ordered. Danelle from customer service was patient with me. Considering how angry and frustrated I was, she was a trooper in helping me resolve the situation. After a month of trying to find the bag with no resolution, the Real Leather Company replaced the lost bag. This is the second time I have ordered the bag as a gift for my son, and he loves it.
Response from The Real Leather Co.Feb 7, 2024
Thank you for letting us know that your son loved his bag, Colette. We appreciate your patience with the delivery issue faced by the courier.
Kurt E.
Great leather bag, with quality leather. Great service from the company
Response from The Real Leather Co.Feb 7, 2024
Thank you for letting us know that you love your bag, Kurt! We appreciate your feedback!