The Real Leather Co.Reviews of therealleathercompany.com

I experienced a problem in delivery and Liz was very understanding and incredibly prompt in reaching a resolve. She rendered a difficult situation into a much more cohesive conclusion. I am extremely thankful for her help and professionalism.

The customer service received was excellent! A mistake was made when I placed my order. I received an email from Liz asking if my order was correct then immediately fixing my error. This was all done on her end even before I reached out,

Veri excellent service and delivery very fast.. good quality leather product.. recommended this company seller a name you trust. And Thank you very much for Liz for help me place order and delivery

My daughter received The Western backpack for a graduation present. She only used it for this past Fall semester and in her 1st week back for Spring semester one of the rivets securing the strap broke and her backpack is unusable. I contacted the company and they said "We profusely apologize for any inconvenience this has caused and wish to assure you that we will make this right," only to be told after submitting the requested photos that it was "out of the 30 day warranty period and there is nothing they can do." They said I should take it to a local shop to get it fixed. No one pays $280 for a backpack and expects it to break like that! Shoddy construction and they tout on the website and I quote "We never compromise on quality. We use the best materials and pay attention to every detail to make sure our backpacks for men are top-notch. From the stitching to the zippers, every part is made with care for durability and long-lasting use." What a load of crap! Horrible customer service!! I will never purchase from this company again and would warn against anyone else purchasing from them also unless you want the burden of fixing soon after purchase.

I just happened to find The Real Leather Company online looking for a well made leather backpack. After doing some research, I took the plunge. I couldn't be more satisfied. The bag is better than I could have imagined. It's well made. The classic leather look is exactly what I wanted. I highly recommend using The Real Leather Company.

I love the look at the bag however, the customer service that supports this company is absolutely horrible. They’re very slow to respond when they did give me a response because I have a broken buckle. They said that I was out of warranty when I’ve only use the bag once on a trip to Europe and I have two broken buckles that they said I could buy for $15 each but yet still have not heard back from anybody buyer. Beware cool product horrible service I would stay away.

Perfect flight bag

Exquisite and highest quality products! The most beautiful leather paired with exceptional craftsmanship! I absolutely will be back for more.