The Real Leather Co.Reviews of therealleathercompany.com

Wanted to get nephew something special at start his career. Sent nephew the website for the Real Leather Company and several other leather briefcase companies. Nephew chose the Real Leather Company’s Heritage Bag. But Heritage bag was out of stock when i tried to order it. Asked, via company’s website, when Heritage bag would be in stock. Their rep., Rigelle, responded the next day. Then sent several follow up emails to update me as she checked with company warehouse. Rigelle sent email that Heritage bag would be in stock in a few days. Checked website every day. On Monday, Heritage bag was back in stock on website. Immediately ordered bag. Bag was out of stock again by that evening. Nephew (in Idaho) received Heritage bag (shipped international from India) Thursday afternoon. He is very happy with bag. Am happy with company and service proved, especially by Rigelle.

What a great and professional company. I ordered a bag for my boy, who is in law school, and just after I ordered it was told he found one in the city and bought it for himself already. I inquired about cancelling my order fearing that I would have to just wait for it to arrive and then return it. However, the team was so wonderful with putting the order on hold until I could verify that he really did get another one and then with cancelling it once I made that verification. I can’t wait to order something else from the Real Leather Company that he will be able to use! Thank you Anne and the Real Leather Company!!

A big thank you to The Real Leather Company, with special emphasis on Anne. The bag I purchased is beautiful and Anne made the extire experience easy and pleasant by keeping me informed on the status every step of the process. Thank you TRLC and Anne. Tom

Rigelle and the founder were so good to work with. Customer service was fantastic and the products out of the world good. You can look all over for a business to buy leather products from as I did. I landed here because everything on my consumer bucket list was fulfilled.

Anne was great helping me change my shipping address.

Anne was awesome communicating with me regarding the shipping of my bag!

I needed to return a bag because it was larger than I had expected. It was beautiful and of high quality but just too large. It took a few weeks to do the return and get the refund, but throughout the process I was helped hugely by Rigelle, a member of the support team. Rigelle answered all of my emails promptly and clearly and reached out to me with updates, which eased my concern. Because of my experience with Rigelle and because of the quality of the leather, I definitely recommend Real Leather Company.

Efficient Customer Service Rigelle was very helpful. Although I could not receive a replacement strap due to being out of warranty, Rigelle helped me get a hardware replacement to alleviate the issue.