Diana
This is a scam
This is a scam. do not buy. The diffusers DO NOT WORK! And I ordered once and was automatically setup for auto shipments. They charged me $51.54 and cannot get ahold of anyone for the refund or to cancel.
Response from TherapetMDApr 10, 2026
Hello Diana, We’re really sorry to hear about your experience and understand how frustrating this situation must be, especially regarding unexpected charges and difficulty reaching support. This is not the experience we want for our customers. We also sincerely apologize for any confusion regarding the subscription. We aim to make this clearly visible during checkout, but we understand how this may not have been expected in your case. Our formula is designed to support pets struggling with stress or anxiety, which can sometimes show up as peeing indoors, chewing, or barking. But we totally understand that these behaviors can also be caused by things like medical issues, training habits, or even boredom. If anxiety isn’t the main factor, the diffuser may not work as effectively on its own. We take concerns like this very seriously and would like the opportunity to review your account and help resolve this for you as quickly as possible, including cancellation and refund support where applicable. Please contact our support team again and mention your Trustpilot review so we can locate your details and prioritise your case for immediate review. Best Regards, John of TheraPetMD




