Chris
Scam alert… avoid at all costs.
Cats have never engaged in physical combat until I commenced using the therapy diffuser. I have utilized other diffusers with satisfactory results. However, I must express my dissatisfaction with this product, which I believe constitutes a fraudulent scheme. I strongly advise against purchasing this product. The customer service provided is notably sluggish and subpar. Obtaining a refund, even when adhering to their policy, proves to be an arduous task. This company exhibits a lack of professionalism and ethical conduct, prioritizing profit over the well-being of its customers. I strongly caution potential buyers to exercise caution and avoid this product.
Response from TherapetMDApr 23, 2026
Hello Chris, We’re really sorry to hear about your experience, especially when it comes to your cats’ well-being, which we know is the top priority. That’s certainly not the outcome we want for any pet parent. While many customers see positive results, every cat (and multi-cat household) can respond differently, and in some cases, environmental changes can temporarily affect behavior. That said, what you’ve described is absolutely not something we take lightly. We also appreciate your feedback regarding customer service and will be reviewing this internally to improve our response times and support experience. Thank you for bringing this to our attention. Best Regards, John of TheraPetMD




